LiveCaller

Who Uses LiveCaller?

LiveCaller is good for any enterprise that is predicated on its internet site to generate leads, offer guide, or promote products.

• E-commerce & SaaS Companies: Seeking to lessen churn and guide customers through complex checkout or product setup tactics using actual-time guide like Co-Browsing.
• Customer Service & Call Centers: Looking to unify assist channels (chat, call, messenger) for greater agent efficiency and a entire customer history in one region.
• Marketing & Sales Teams: Utilizing live caller ID statistics, net-calls, and live chat to seize hot leads right away and increase sales conversions by enticing high-rationale visitors.

Why Choose LiveCaller?

Choose LiveCaller to offer an incredible, frictionless customer enjoy that drives revenue.

• Omni-Channel Power: Manage all client conversations—from Web Chat to Facebook Messenger to a loose Web Call—all from one screen.
• Instant Connection: Eliminate irritating phone menus and wait instances. Customers can initiate a unfastened call at once from your web site, guaranteeing a low-friction aid revel in.
• Sales Conversion Boost: Features like Web Call and Co-Browsing immediately bridge the verbal exchange hole, allowing your group to shut offers quicker and provide personalized steerage.
• Data-Driven Decisions: The centralized dashboard provides in-depth analytics on agent overall performance, conversation history, and purchaser profiles.

Benefits of LiveCaller

1. Increase Sales Conversions by means of 25%+: Instant, one-click Web Calls and Co-Browsing help flip hesitating visitors into assured buyers.
2. Unify All Channels (Omni-Channel Inbox): Centralize Web Chat, Web Call, Callback, Facebook Messenger, Viber, and Telegram into a single Agent Dashboard.
3. Boost Agent Productivity: Agents take care of multiple chat and make contact with periods from one location with entire customer context and chat shortcuts (canned responses).
4. Lower Communication Costs: Internet-based totally Web Calls are free on your international customer base, reducing traditional smartphone/VoIP fees.
5. Improve Customer Satisfaction (CSAT): Deliver real-time, personalised assist and do away with the want for complex software program installs for display-sharing help.

How to Use LiveCaller?

1. Install the Widget: Add a easy JavaScript snippet in your website to installation the LiveCaller widget right away.
2. Customers Engage: A website vacationer can click on the widget to begin a live chat, initiate a free Web Call from their browser, or request a Callback during off-hours.
3. Agents Respond: Your help team logs into the LiveCaller Dashboard (on any desktop browser). All incoming interactions (chat, call, social message) are routed to the Omni-Channel Inbox.
4. Provide Real-Time Help: Agents can immediately see the vacationer's profile, verbal exchange history, and even release a Co-Browsing session to visually guide the patron, all within the platform.

Features of LiveCaller

1. Web Call: Free, direct, one-click on audio calls among the vacationer's browser and your agent, disposing of cellphone wide variety dialing.
2. Omni-Channel Inbox: A single view for dealing with communications from Web Chat, Web Call, and famous social messaging apps (Messenger, Viber, and so on.).
3. Co-Browsing: Agents can securely view and collaboratively navigate the purchaser's browser display screen in real-time to offer superior technical or income assist.
4. Live Caller ID: Displays vacationer information and communication records earlier than the agent connects, making sure customized carrier from the primary 2d.
5. Real-time Analytics Dashboard: Monitor agent activity, communication history, call recordings, and key overall performance signs (KPIs) in one vicinity.
6. Callback Functionality: Allows customers to time table a call lower back for the duration of operating hours, ensuring no lead is lost whilst your group is offline.