This is great for quickly asking a colleague a question about a customer or for getting a second opinion on how to handle a situation. HelpSpace is a customer support platform that helps simplify and streamline the help and support you provide for your customers. It stores all your emails and messages to customers from the support team (and vice versa) in one centralized location. You can also add other channels to centralize, apart from just your emails. This includes your social media networks, such as Facebook, Twitter, and LinkedIn. Any communication you have with customers via these channels will arrive into the HelpSpace inbox and then be centralized in one place so anyone can get an overview of the back and forth at any time. HelpSpace allows you to better organize your communication by setting up custom rules and filters to direct messages to go to a certain place or to be handled by certain people. This means that all of the filtering is done before the messages even reach the HelpSpace inbox. Help
Pricing of HelpSpace
- 5 Users
- 1 GB Storage
- Inbound Email
- Inteligent Rules and Auto Reply
- Internal Team Chat
- Teams and Queues
- Knowledge Base and FAQ
- Ticket Tasks
- Kanban List
- Service Level Agreements
- Reports
- Unlimited Clients
- 5 Users
- 1 GB Storage
- Inbound Email
- Inteligent Rules and Auto Reply
- Internal Team Chat
- Teams and Queues
- Knowledge Base and FAQ
- Ticket Tasks
- Kanban List
- Service Level Agreements
- Reports
- Unlimited Clients
- 10 Users
- 5 GB Storage
- Includes features of All Plan
- 10 Users
- 5 GB Storage
- Includes features of All Plan
- 50 Users
- 10 GB Storage
- Includes features of All Plan
- 50 Users
- 10 GB Storage
- Includes features of All Plan
- Unlimited User
- 50 GB Storage
- Includes features of All Plan
- Unlimited User
- 50 GB Storage
- Includes features of All Plan
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Key Features of HelpSpace
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses HelpSpace
Personal
SMEs
Enterprises
Company Details
| Company Name: | HelpSpace |
|---|---|
| Headquarter: | Frankfurt, Hessen Germany |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of HelpSpace are as follows :
- Personals
- Enterprises
- SMEs
- SMEs
HelpSpace has 4 plans,
- Freelancer USD 10.00 /Month
- Small Team USD 30.00 /Month
- Big Team USD 45.00 /Month
- Crowded Place USD 99.00 /Month
HelpSpace is not allowing Free Trial.
The key featuers of HelpSpace are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
HelpSpace pricing model : Onetime(Perpetual License)
HelpSpace is Online Software.
No
HelpSpace offers Online (Ticket) support.
HelpSpace provides Help Guides,Blogs for the software training.
