Help Sumo is an exclusive help desk management software that helps you provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform has a well-functioning email ticketing system that has multiple mass action and triaging features. Organizations can monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services, helping you provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
Pricing of Help Sumo
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
Awards & Badges Received
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Key Features of Help Sumo
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Help Sumo
SMEs
Enterprises
Company Details
| Company Name: | Help Sumo |
|---|---|
| Headquarter: | Manhattan, New York United States |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Help Sumo are as follows :
- Enterprises
- SMEs
- SMEs
Help Sumo has 4 plans,
- Baby Plan USD 19.00 /User/Month
- Kid Plan USD 29.00 /User/Month
- Wrestler Plan USD 49.00 /User/Month
- Sumo Plan USD 79.00 /User/Month
Help Sumo is allowed 0 Days Free Trial.
The key featuers of Help Sumo are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Help Sumo pricing model : Onetime(Perpetual License)
Help Sumo is Online Software.
No
Help Sumo offers Business Hours,Online (Ticket) support.
Help Sumo provides Help Guides,Blogs for the software training.
