Help Sumo is an exclusive help desk management software that helps you provide customer support through Email, Ticket systems, Live Chat, Social Media, and Self-Help Knowledge Base solutions. The platform has a well-functioning email ticketing system that has multiple mass action and triaging features. Organizations can monitor individually raised tickets to their resolution, ensuring that there are zero unattended tickets. Agents can communicate with their clients in a contextual way, sending updates regarding the progress of the issues raised by the latter. A comprehensive email system helps users go through the history of individual tickets and anticipate resolutions in no-time. Service providers can also create FAQs and articles for the most repetitive questions by monitoring the nature of individual queries. Help Sumo supports real-time integrations with external VOIP services, helping you provide adequate support via voice. The software offers 99.99% uptime rates along with comprehensive data security options.
Pricing of Help Sumo
Baby Plan
USD 19
/User/Month
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
- Tickets
- Unlimited User
- Upto 3 Staff
- Knowledge Base
- Virtual Sub domain
- Support Email
- HomePage Banner Configuration
- Social Media
- Business Hours
- Content Management
- Email Ticketing
- Feedback
Kid Plan
USD 29
/User/Month
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
- Includes features of Baby plan
- plus
- Portal Page Design
- CSS Customization
- Media Upload
- SLA Rule
- Chat Integration
- FAQ From Ticket
Wrestler Plan
USD 49
/User/Month
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
- Includes features of Kid plan
- plus
- Chat Transfer
- Chat Convert To Ticket
- Chat Monitor
- Affiliate – Referral link
- Timezone
Sumo Plan
USD 79
/User/Month
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
- Includes features of Wrestler plan
- plus
- Voice Ticketing
- Reporting
- Localization
Key Features of Help Sumo
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Help Sumo
SMEs
Enterprises
Company Details
- Company Name: Help Sumo
- Website: Visit Website
- Headquarter:
Manhattan, New York United States
- Social Media:
Description
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Help Sumo Video
Help Sumo Screenshots
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FAQ's
Q. Who are the main user group of Help Sumo?
The user group of Help Sumo are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Help Sumo cost?
Help Sumo has 4 plans,
- Baby Plan USD 19 /User/Month
- Kid Plan USD 29 /User/Month
- Wrestler Plan USD 49 /User/Month
- Sumo Plan USD 79 /User/Month
Q. What are the main features of Help Sumo?
The key featuers of Help Sumo are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does Help Sumo support?
Help Sumo pricing model : Onetime(Perpetual License)
Q. Is Help Sumo is online or offline?
Help Sumo is Online Software.
Q. Is customization possible in Help Sumo?
No
Q. What type of support does Help Sumo provide?
Help Sumo offers Business Hours,Online (Ticket) support.
Q. What type of guides provided by Help Sumo for training?
Help Sumo provides Help Guides,Blogs for the software training.
