Cayzu Help Desk is an easy-to-use cloud help desk software and incident ticketing system that helps you manage all of your support requests from a single help desk site. It allows your customers to interact with you via a variety of channels, including your website, email, social media, and more. Cayzu Help Desk can manage multiple brands and products, each with its own end-user site. It is fully cloud-based and works in any browser, allowing you to assist your clients from anywhere, at any time, by utilising remote resources. The Cayzu back-office gives you complete control over your help desk portal, as well as access to real-time reports. It can connect easily with your email, webpages, and social media accounts and lets you create custom content and near real-time analytical data in its knowledge bases. It allows you to customise every element of your end-user customer portal
Pricing of Cayzu Help Desk
- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
- 1 Agent
- Email channel
- Social channels
- Basic knowledge base
- Web widget
- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
- Includes features of the Basic plan
- plus
- Automation rules
- App integrations
- Time tracking
- Custom domain mapping
- Collision detection
- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Includes features of Team plan
- plus
- Multilingual content
- Reports & dashboards
- SLAs and business hours
- Single sign-on
- Custom fields
- Asset management
- Multiple ticket forms
- CSAT surveys
- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
- Includes features of Pro plan
- plus
- Custom agent roles
- Multi-brand support
- Custom ticket views
- Agent round robin
- Ticket dependencies
- Rest based API
- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
- Includes features of Enterprise plan
- plus
- IP whitelisting
- 99.9% uptime SLA
- Custom license agreement
Awards & Badges Received
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Key Features of Cayzu Help Desk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Cayzu Help Desk
SMEs
Enterprises
Company Details
| Company Name: | Cayzu Help Desk |
|---|---|
| Headquarter: | Amherstburg, Ontario Canada |
| Social Media: |
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Cayzu Help Desk Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Cayzu Help Desk are as follows :
- Enterprises
- SMEs
- SMEs
Cayzu Help Desk has 5 plans,
- Basic USD 7.00 /User/Month
- Team USD 14.00 /User/Month
- Pro USD 25.00 /User/Month
- Enterprise USD 39.00 /User/Month
- Enterprise Plus USD 55.00 /User/Month
Cayzu Help Desk is allowed 0 Days Free Trial.
The key featuers of Cayzu Help Desk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Cayzu Help Desk pricing model : Monthly,Yearly
Cayzu Help Desk is Online Software.
No
Cayzu Help Desk offers Business Hours,Online (Ticket) support.
Cayzu Help Desk provides Help Guides,Blogs,Video Guides for the software training.
