Cayzu Help Desk

Cayzu Help Desk

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By Cayzu Help Desk

Monthly,Yearly
0 Days
Platform:
Free Demo Get a Quote
Cayzu Help Desk is an easy-to-use cloud help desk software and incident ticketing system that helps you manage all of your support requests from a single help desk site. It allows your customers to interact with you via a variety of channels, including your website, email, social media, and more. Cayzu Help Desk can manage multiple brands and products, each with its own end-user site. It is fully cloud-based and works in any browser, allowing you to assist your clients from anywhere, at any time, by utilising remote resources. The Cayzu back-office gives you complete control over your help desk portal, as well as access to real-time reports. It can connect easily with your email, webpages, and social media accounts and lets you create custom content and near real-time analytical data in its knowledge bases. It allows you to customise every element of your end-user customer portal

Pricing of Cayzu Help Desk

Basic

USD 7

/User/Month

  • 1 Agent
  • Email channel
  • Social channels
  • Basic knowledge base
  • Web widget
  • 1 Agent
  • Email channel
  • Social channels
  • Basic knowledge base
  • Web widget

Team

USD 14

/User/Month

  • Includes features of the Basic plan
  • plus
  • Automation rules
  • App integrations
  • Time tracking
  • Custom domain mapping
  • Collision detection
  • Includes features of the Basic plan
  • plus
  • Automation rules
  • App integrations
  • Time tracking
  • Custom domain mapping
  • Collision detection

Pro

USD 25

/User/Month

  • Includes features of Team plan
  • plus
  • Multilingual content
  • Reports & dashboards
  • SLAs and business hours
  • Single sign-on
  • Custom fields
  • Asset management
  • Multiple ticket forms
  • CSAT surveys
  • Includes features of Team plan
  • plus
  • Multilingual content
  • Reports & dashboards
  • SLAs and business hours
  • Single sign-on
  • Custom fields
  • Asset management
  • Multiple ticket forms
  • CSAT surveys

Enterprise

USD 39

/User/Month

  • Includes features of Pro plan
  • plus
  • Custom agent roles
  • Multi-brand support
  • Custom ticket views
  • Agent round robin
  • Ticket dependencies
  • Rest based API
  • Includes features of Pro plan
  • plus
  • Custom agent roles
  • Multi-brand support
  • Custom ticket views
  • Agent round robin
  • Ticket dependencies
  • Rest based API

Enterprise Plus

USD 55

/User/Month

  • Includes features of Enterprise plan
  • plus
  • IP whitelisting
  • 99.9% uptime SLA
  • Custom license agreement
  • Includes features of Enterprise plan
  • plus
  • IP whitelisting
  • 99.9% uptime SLA
  • Custom license agreement

Key Features of Cayzu Help Desk

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Business Hours,Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Cayzu Help Desk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Cayzu Help Desk
  • Website: Visit Website
  • Headquarter:
    Canada
    Amherstburg, Ontario Canada
  • Social Media:

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Cayzu Help Desk Video

Cayzu Help Desk Screenshots

FAQ's

The user group of Cayzu Help Desk are as follows :

  • Enterprises
  • SMEs
  • SMEs

Cayzu Help Desk has 5 plans,

  • Basic USD 7 /User/Month
  • Team USD 14 /User/Month
  • Pro USD 25 /User/Month
  • Enterprise USD 39 /User/Month
  • Enterprise Plus USD 55 /User/Month

The key featuers of Cayzu Help Desk are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Cayzu Help Desk pricing model : Monthly,Yearly

Cayzu Help Desk is Online Software.

No

Cayzu Help Desk offers Business Hours,Online (Ticket) support.

Cayzu Help Desk provides Help Guides,Blogs,Video Guides for the software training.