Zendesk Talk

By Zendesk

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What is Zendesk Talk?

Zendesk Talk is a cloud-based call center and voice support solution built into the broader Zendesk ecosystem, designed to help businesses manage phone support directly from the same interface they use for email, live chat, social messaging, and ticketing. Instead of relying on separate phone systems or hardware, it uses VoIP technology to allow agents to make and receive calls within their browser, automatically converting each conversation into a support ticket with full customer context, call recordings, and notes. This seamless integration ensures that every voice interaction is tracked alongside other customer communications, giving agents a complete view of the customer journey, improving response times, enabling smarter routing and automation, and helping teams deliver consistent, efficient, and personalized support from one centralized system.

Pricing of Zendesk Talk

Suite Team

USD 49.00

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Industry-leading ticketing system
Messaging across web
mobile and social
Email
voice
SMS
and live chat support
Help center - SINGLE
AI-powered automated answers - UP TO 50
Reporting and analytics - PREBUILT
Data and file storage - STANDARD
1
000+ apps and integrations - PREBUILT
Robust APIs - STANDARD RATE LIMIT

Suite Growth

USD 79.00

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Industry-leading ticketing system
Messaging across web
mobile and social
Email
voice
SMS
and live chat support
Help Center - Multiple
AI-powered automated answers - UP TO 100
Reporting and analytics - PREBUILT
Data and File Storage - Intermediate
1
000+ apps and integrations - PREBUILT & CUSTOM
Robust APIs - ADVANCED RATE LIMIT

Suite Professional

USD 99.00

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Industry-leading ticketing system
Messaging across web
mobile and social
Email
voice
SMS
and live chat support
Help center - MULTIPLE
Reporting and analytics - PREBUILT/CUSTOM
Data and File Storage - Intermediate
1
000+ apps and integrations - PREBUILT & CUSTOM
Robust Apis - Advanced Rate Limit
AI-powered automated answers - UP TO 500

Lite

USD 0.00

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Limit of 1 phone number
Automatic ticket creation
Call recording & voicemail transcription
Limit of 1 phone number
Automatic ticket creation
Call recording & voicemail transcription

Partner Edition

USD 9.00

/User/Month

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Embedded softphone
Caller ID & history
Tickets with call data and agent assignment
Embedded softphone
Caller ID & history
Tickets with call data and agent assignment

Team

USD 19.00

/User/Month

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Includes features of Lite plan
plus
Multiple phone numbers
Warm transfer
Text messaging
Call us from Web Widget
Includes features of Lite plan
plus
Multiple phone numbers
Warm transfer
Text messaging
Call us from Web Widget

Professional

USD 49.00

/User/Month

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Includes features of Team plan
plus
Business hours
IVR phone trees
Call monitoring & barging
Call blocking
Conference calling
Call recording permissions
Agent recording controls
Request callback controls
Reports & real-time dashboards
Includes features of Team plan
plus
Business hours
IVR phone trees
Call monitoring & barging
Call blocking
Conference calling
Call recording permissions
Agent recording controls
Request callback controls
Reports & real-time dashboards

Enterprise

USD 89.00

/User/Month

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Includes features of Professional plan
plus
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
Call offering time limit
Extended queue wait time
Includes features of Professional plan
plus
Monthly diagnostics
Talk Usage 99.95% SLA
Failover on demand
Call offering time limit
Extended queue wait time

Key Features of Zendesk Talk

Key Features:

IVR / Voice Recognition
Queue Management
Automated Routing
Automatic Call Distribution (acd)
Interactive Voice Response (ivr)
Automatic Call Distribution (acd)
Call Recording
Omnichannel Routing
Skill Based Routing
Chat Support

Key Specification

Other Categories:	CRM Software Help Desk Software Contact center software Social Media Management Software VoIP Providers Cloud Communication Platforms Business Process Management Software Community Association Management Software Community Management Software Omnichannel Communication Platform Communications Platform as a Service
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Phone,Email
Customization:	Yes
Languages Support:	English

Who uses Zendesk Talk

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Zendesk
Headquarter:	United States
Social Media:

Zendesk Talk Description

Why Choose Zendesk Talk?

Omnichannel Integration – Combines phone support with email, chat, SMS, and social messages in one platform.
Built-In Ticketing – Calls automatically become tickets, so nothing gets lost and agents have full context.
Smart Call Routing – Routes calls to the right agent or team based on rules (skill, language, availability).
Cloud-Hosted Flexibility – No hardware needed; agents can take calls from anywhere with internet.

Benefits of Zendesk Talk

Better Customer Experience – Faster responses, callbacks, and consistent support across channels.
Higher Agent Productivity – Shared interface and automated ticket creation reduce repetitive tasks.
Actionable Insights – Real-time dashboards and reports help managers improve service performance.
Lower Support Costs – Intelligent routing and automation reduce workload and staffing pressure.

How to Use Zendesk Talk

Set Up & Activate – Enable Talk in your Zendesk plan and choose a phone number.
Configure Call Flows – Build IVR menus and rules for routing and greetings.
Assign Agents & Groups – Add support agents to call queues and define responsibilities.
Monitor & Optimize – Track metrics and adjust workflows or staffing for performance.

Features of Zendesk Talk

VoIP Calling & Call Logs – Make/receive calls inside Zendesk and record full conversation history.
Interactive Voice Response (IVR) – Automated menus help direct callers to the right team.
SMS Support – Send and receive text messages on the same support number.
Call Recording & Callbacks – Record calls for quality and offer customers callback instead of waiting on hold.