Supportbench

The Support Platform for B2B Companies

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Supportbench is a modern B2B helpdesk and customer relationship management (CRM) software designed to streamline customer support operations. It offers tools for case management, ticket tracking, workflow automation, and AI-powered sentiment analysis. By centralizing customer communication across multiple channels, Supportbench helps businesses improve customer satisfaction, enhance support efficiency, and drive retention. The platform is especially known for its seamless integration capabilities and advanced analytics, which provide deep insights into customer interactions.

Pricing of Supportbench

Professional

USD 40.00

Agent / Month

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Intelligent Support AI
Ticketing System
Email Chat AI Bot APIs and more
Internal and Customer Knowlege Base
Customer Self-Service Portal
Customer Healthscoring
Reporting Engine
KPI Scorecards
CSAT / NPS / CES
Survey Engine
Free Onboarding and Training

Enterprise

USD 125.00

Agent / Month

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Sandbox
White Labeling
Advanced Permission
Enterprise API
Unlimited Custom Roles
Default Personal Views
Single Sign-On (SSO)
Live Onboarding Training
Dedicated Success Manager
Access to Managed Services

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Key Features of Supportbench

Key Features:

Cataloging/Categorization
Collaboration Tools
Knowledge Management
Multi-Language
Self Service Portal
Customizable Branding
Reporting/Analytics
Feedback Management

Key Specification

Other Categories:	CRM Software Real Estate CRM Software Customer Support Software Workflow Management Software Financial CRM Software Healthcare CRM Software Ticketing Software Nonprofit Crm Software Knowledge Base Software CRM Software For Free CRM Software For Individuals CRM Software For Mac CRM Software For PC CRM Software For Small Business Free CRM Software Workflow Automation Software Immigration CRM Software Online CRM Software Sales CRM Software customer service software Recruitment CRM Software
Deployment:	Cloud Hosted,Hybrid
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses Supportbench

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Supportbench
Headquarter:	Vancouver, British Columbia Canada
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn

Supportbench Description

Supportbench is built as an all-in-one customer support solution that integrates CRM capabilities with AI-driven analytics to provide personalized customer service. The software is particularly beneficial for enterprises looking to automate repetitive support tasks while maintaining a high level of customer engagement.

The platform includes features like multi-channel communication, sentiment analysis, SLA (Service Level Agreement) management, and automated workflows. Companies can use Supportbench to manage incoming tickets, track customer interactions, and implement self-service options through a knowledge base.

One of the standout features of Supportbench is its AI-powered intent detection, which helps support agents understand customer needs more effectively. The software also includes customizable reports and dashboards that provide real-time analytics on customer queries, team performance, and resolution times.

Supportbench supports a variety of industries, from IT helpdesks to e-commerce and healthcare, by offering tailored solutions that enhance both agent productivity and customer experience. It also integrates with external systems, making it easier to connect with existing business tools like email, chat, and CRM platforms.