SanCCS Cloud

A Complete Call Center Solution

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SanCCS Cloud is a cutting edge technology for call center dialer solution allowing its users to host their dialer solution to cloud , hence minimizing expenditure on own premises infrastructure and maintenance.

Pricing of SanCCS Cloud

Starter

INR 1499/User

Minimum 10 Users

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Automatic Distribution of Calls
Call Forwarding and Barging
Document Upload by Client
Voice mail
100% Call Recording
Remote Extension
Call Parking and Transfer
Call Conference and Waiting
Music On Transfer and On Hold
Agent Monitoring
Idle Time and Wrap Up Time Analysis
Email Integration
SMS Integration
Internal CRM Integration
Integration with Ticket Management System
Virtual - No Set Up / VoIP Set Up
On Call and Email Support
1:1 WhatsApp Mapping
Viber and Web Chat Integration
Social Media Int

Premium

INR 1849/User

Minimum 10 Users

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Meta Business WhatsApp Integration

Pro

INR 2099/User

Minimum 10 Users

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Agent Business WhatsApp Monitoring

Enterprise

INR Customised

More Than 10 Users

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Key Features of SanCCS Cloud

Key Features:

CRM Analytics
Sales Dashboards & Reports
API Integration
CRM integration
Call Center Management
Contact Management
Lead Management
API Integrations with Third-Party Apps

Key Specification

Other Categories:	Cloud Telephony and IVRS Software CRM Software Cloud Call Center Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket),Business Hours
Customization:	Yes
Languages Support:	English

Who uses SanCCS Cloud

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	SAN Softwares
Headquarter:	Gurgaon, Haryana India
Social Media:	Facebook Twitter LinkedIn

SanCCS Cloud Description

SAN CCS is a powerful, all-in-one Hosted Call Center Software designed to unify your customer communications and boost agent productivity. Built for the modern, flexible business, SAN CCS brings all your customer conversations—from voice calls and SMS to email, WhatsApp, and social media—into a single, easy-to-use cloud platform.

Our solution is engineered to eliminate the cost and complexity of on-premise hardware, giving your team the freedom to work from anywhere. By providing a complete, 360-degree view of the customer journey, SAN CCS empowers your agents to deliver faster, smarter, and more personalized service, which is key to building lasting customer relationships.

Key Features of SAN CCS Hosted:

Cloud-Based Flexibility: Operate your entire call center from the cloud. This means no expensive hardware, no IT maintenance headaches, and the ability for your agents to work securely from any location with an internet connection.
True Omnichannel Support: Seamlessly manage interactions across voice, SMS, email, WhatsApp, Facebook, Twitter, and more. Customers can switch channels, and the conversation continues without losing context.
Intelligent Call Management: Get everything you need to run a professional operation, including an Automatic Call Distributor (ACD), skill-based routing, an intelligent IVR system, and a powerful predictive dialer for outbound campaigns.
Live Monitoring & Analytics: Make data-driven decisions with real-time dashboards to monitor agent performance, live call barging for on-the-spot coaching, and a complete suite of historical reports to track your most important KPIs.
Seamless CRM Integration: SAN CCS integrates flawlessly with all major CRMs, including Salesforce, Zoho, and more. This provides your agents with instant "screen pops" of customer data, so they are always prepared for every conversation.