Astute Agent

Astute Agent

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By Astute Agent

Onetime(Perpetual License)
Not Available
Platform:
Free Demo Get a Quote
The Astute Agent software platform automates workflows for agents to manage business more effectively. Utilizing natural language processing and Omnichannel support, the software helps agents manage customer emails, reviews and responses. With real-time alerts, issues can be detected and customer experiences improved. The platform also offers a secure compliance solution with consumer data protection regulations and insightful data analytics. The software is used by customer service desks and small to medium businesses.

Pricing of Astute Agent

Astute Agent

USD 0

  • Customer profile and history
  • In-context guidance
  • Automated email responses
  • Dynamic layouts
  • Omnichannel coverage
  • Easy escalation
  • Next best actions
  • Built-in knowledge
  • Crisis prevention
  • Repeater identification
  • Consumer data privacy
  • First-party data
  • Operational reporting
  • Customer profile and history
  • In-context guidance
  • Automated email responses
  • Dynamic layouts
  • Omnichannel coverage
  • Easy escalation
  • Next best actions
  • Built-in knowledge
  • Crisis prevention
  • Repeater identification
  • Consumer data privacy
  • Fir

Key Features of Astute Agent

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Specification

categories
Other Categories:

Help Desk Software

deployment
Deployment:

Cloud Hosted

Support
Customer Support:

Business Hours,Online (Ticket)

Customization
Customization:

No

languages
Languages Support:

English

Who uses Astute Agent

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Astute Agent
  • Website: Visit Website
  • Headquarter:
    United States
    Columbus , Ohio United States
  • Social Media:

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Astute Agent Video

Astute Agent Screenshots

FAQ's

The user group of Astute Agent are as follows :

  • Enterprises
  • SMEs
  • SMEs

Astute Agent has 1 plans,

  • Astute Agent USD 0

The key featuers of Astute Agent are as follows :

  • Automated Routing
  • Community Forums
  • Document Storage
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Multi-Channel Communication
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Ticket Management
  • Macros (Templated Responses)
  • Customizable Branding
  • Contract (SLA Management)
  • Alerts (Escalation)
  • Live Chat

Astute Agent pricing model : Onetime(Perpetual License)

Astute Agent is Online Software.

No

Astute Agent offers Business Hours,Online (Ticket) support.

Astute Agent provides Help Guides,Blogs,Video Guides for the software training.