The Astute Agent software platform automates workflows for agents to manage business more effectively. Utilizing natural language processing and Omnichannel support, the software helps agents manage customer emails, reviews and responses. With real-time alerts, issues can be detected and customer experiences improved. The platform also offers a secure compliance solution with consumer data protection regulations and insightful data analytics. The software is used by customer service desks and small to medium businesses.
Pricing of Astute Agent
- Customer profile and history
- In-context guidance
- Automated email responses
- Dynamic layouts
- Omnichannel coverage
- Easy escalation
- Next best actions
- Built-in knowledge
- Crisis prevention
- Repeater identification
- Consumer data privacy
- First-party data
- Operational reporting
- Customer profile and history
- In-context guidance
- Automated email responses
- Dynamic layouts
- Omnichannel coverage
- Easy escalation
- Next best actions
- Built-in knowledge
- Crisis prevention
- Repeater identification
- Consumer data privacy
- Fir
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Key Features of Astute Agent
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Astute Agent
SMEs
Enterprises
Company Details
| Company Name: | Astute Agent |
|---|---|
| Headquarter: | Columbus , Ohio United States |
| Social Media: |
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Astute Agent Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Astute Agent are as follows :
- Enterprises
- SMEs
- SMEs
Astute Agent has 1 plans,
- Astute Agent USD 0.00
Astute Agent is not allowing Free Trial.
The key featuers of Astute Agent are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Astute Agent pricing model : Onetime(Perpetual License)
Astute Agent is Online Software.
No
Astute Agent offers Business Hours,Online (Ticket) support.
Astute Agent provides Help Guides,Blogs,Video Guides for the software training.
