Zendesk Sunshine

Real resolutions, not just deflection The Zendesk Resolution Platform

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What is Zendesk Sunshine?

Zendesk Sunshine is a modern CRM platform built on Amazon Web Services (AWS) that helps businesses unify and manage customer data across all touchpoints. It enables personalized and seamless customer experiences by connecting data from emails, chats, calls, and other systems into one centralized view. With its open architecture, developers can create custom applications and workflows, making it ideal for organizations seeking flexibility. As part of the Zendesk ecosystem, Sunshine enhances support operations while offering scalability, automation, and a developer-friendly environment.

Pricing of Zendesk Sunshine

Support Team

USD 19

per agent/month billed annually

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Email and ticketing support
Facebook and X support
Conversation history and customer context
Pre-written responses with macros
Ticket routing
Customisable automations and triggers
Prebuilt analytics dashboards
Agent performance and ticket trend reports
1000+ easy to set up integrations
Streamlined onboarding with on-demand trainings
Support from the Zendesk team

Suite Team

USD 55

per agent/month billed annually

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AI agents
Generative replies
Customisable AI agent persona
Automated resolution reporting
Knowledge builder
Generative search
1 help centre
Messaging with live chat
Social messaging on Instagram WhatsApp Slack and more
Phone support
Call routing

Suite Professional

USD 115

per agent/month billed annually

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AI agents (Essential)
Generative replies
Customisable AI agent persona
Automated resolution reporting
Knowledge builder
Generative search
Copilot writing tools
Up to 5 help centres
Customisable reporting with real-time insights
App Builder
Layout builder
CSAT surveys
Skills-based routing
IVR phone menu
Customisable ticket forms
Service level agreements
Established business hours
Ticket side conversations
100 comment-only agents
HIPAA compliance
Data location options
Version management

Suite Enterprise

USD 169

per agent/month billed annually

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AI agents (Essential)
Generative replies
Customisable AI agent persona
Automated resolution reporting
Knowledge builder
Generative search
Copilot writing tools
Up to 300 help centres
Customisable reporting with real-time insights
App Builder
Approval workflows
Sandbox environment
Customised agent roles
Audit logs
Business rules analysis
Visual data alerts
Dynamic contextual workspaces
Ticket queues to avoid agents cherry-picking
Version management

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Key Features of Zendesk Sunshine

Key Features:

Email Integration
Customer Data Base
CRM integration
Analytics (ROI Tracking)
Conversion Tracking
Integrations Management
App Integrations
Workflow Management
Workflow Automation
Custom Dashboard and KPI Tracking
API Integrations with Third-Party Apps

Key Specification

Other Categories:	CRM Software Customer Experience Management Software Integration Software No Code Development Platforms CRM Software For Individuals CRM Software For Small Business Free CRM Software Low Code Development Platforms (LCDP) Software Customer Data Platform (CDP) Application Development Software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Email
Customization:	Yes
Languages Support:	English

Who uses Zendesk Sunshine

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Zendesk
Headquarter:	San Francisco, California United States
Social Media:	Facebook Twitter LinkedIn

Zendesk Sunshine Description

Why Choose Zendesk Sunshine?

Zendesk Sunshine is designed for businesses that want more than just a traditional CRM. It provides an open, scalable, and flexible platform that allows teams to connect data from any source and deliver tailored customer experiences. Built on AWS, it ensures high performance, security, and reliability. Sunshine also integrates natively with Zendesk products, creating a seamless workflow for customer support and engagement. Its use of standard development tools, rather than proprietary ones, gives teams the freedom to innovate quickly and efficiently, making it a top choice for growing and enterprise-level organizations.

Benefits of Zendesk Sunshine

Unifies customer data across platforms for a complete profile
Allows full customization through open APIs
Scales efficiently on AWS cloud infrastructure
Enables automation of repetitive support workflows
Improves personalization and customer targeting
Integrates smoothly with third-party tools and systems
Enhances team collaboration with centralized information
Reduces response time with contextual customer data

How to Use Zendesk Sunshine

To get started, businesses integrate Sunshine with their existing tools and data sources through APIs. Customer profiles can be created and enriched using Sunshine Profiles, Custom Objects, and Events. These tools allow the tracking of customer behavior, purchase history, and interactions in real-time. Developers can then use this data to build custom apps or automate support workflows. Support agents benefit from seeing comprehensive customer insights directly within their Zendesk workspace, allowing them to respond faster and more accurately. Sunshine’s documentation makes setup simple for teams of any technical level.

Features of Zendesk Sunshine

Sunshine Profiles help centralize customer information
Events tracking logs all customer interactions in real-time
Custom Objects store business-specific data
Open APIs enable smooth third-party integrations
Hosted on AWS for security and scalability
Developer tools and SDKs available for custom app building
Native integration with Zendesk support tools
Workflow automation to streamline customer service operations

What Makes Zendesk Sunshine Different?

Zendesk Sunshine offers a level of openness and flexibility that most CRMs do not. Built on AWS, it provides a scalable foundation that supports both high performance and security. Its ability to connect with any system using open standards means businesses are not locked into a rigid ecosystem. The platform gives developers the freedom to create custom apps and workflows using standard tools. With features like Sunshine Profiles and Custom Objects, it allows companies to personalize interactions at a deeper level, making it a future-proof choice for businesses prioritizing customer experience.

Who Can Benefit from Zendesk Sunshine

Customer service teams looking for better context and faster resolution
Developers needing a flexible, API-friendly CRM
eCommerce companies aiming to personalize shopping experiences
Enterprises wanting to consolidate data across departments
Product teams interested in behavioral data and feedback
Startups seeking scalable and cost-effective support solutions
Marketing teams wanting to automate targeted engagement campaigns
Any business focused on improving customer experience and retention

Is Zendesk Sunshine Easy to Use?

Zendesk Sunshine is designed to be intuitive for both technical and non-technical users. Agents interact with enhanced customer profiles directly in their Zendesk dashboards, while developers work with open APIs and familiar tools to build apps. The interface is clean and user-friendly, requiring minimal training. Documentation and tutorials further ease the onboarding process. Businesses can automate workflows with simple configurations, and the drag-and-drop features make setup quick. Sunshine delivers powerful functionality without a steep learning curve, making it accessible to teams of all sizes.