SolarWinds Service Desk

Bring IT all together.

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What is SolarWinds Service Desk?

SolarWinds Service Desk is a modern, cloud-based IT service management (ITSM) solution designed to simplify and streamline IT operations. It provides businesses with a centralized platform to manage service requests, incidents, changes, assets, and problems efficiently. With its intuitive interface, AI-powered features, and automation tools, SolarWinds Service Desk helps IT teams deliver faster support, reduce downtime, and ensure better employee experiences. Scalable for small to large enterprises, it aligns IT with business goals through ITIL-ready processes.

Pricing of SolarWinds Service Desk

Monitoring & Observability

USD 6

Per node / month

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Manage on-prem & hybrid & or cloud-native ecosystem with end-to-end full-stack visibility & powered by AI

Database

USD 142

Per database / month

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Monitor database for new issues & diagnose and uncover root causes and optimize for faster performance for major leading database technologies

Service Management

USD 39

Per technician / month

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Resolve issues faster & structure and centralize information & provide high quality services and connect the organization with an AI-powered solution

Incident Response

USD 9

Per user / month

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Collaborate & respond and remediate critical issues with end-to-end Incident Response

Key Features of SolarWinds Service Desk

Key Features:

Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Supplier Management
Compliance Tracking
Cost Tracking
Requisition Management
Audit Management
Procurement Management

Key Specification

Other Categories:	Help Desk Software Network Management Software Ticketing Software Knowledge Base Software Incident Management Software IT Asset Management Software eProcurement Software Help Desk Software For Free Help Desk Software For Mac IT Service Management (ITSM) Software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Phone,Email,Online (Ticket),Business Hours
Customization:	Yes
Languages Support:	English

Who uses SolarWinds Service Desk

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	SolarWinds
Headquarter:	Texas, United States
Social Media:	Facebook Twitter LinkedIn

SolarWinds Service Desk Description

Benefits of SolarWinds Service Desk

Centralized Ticketing System: Consolidates requests from multiple channels (email, portal, chat) into one manageable dashboard.
Improved Efficiency with Automation: Automates repetitive tasks such as ticket routing, approvals, and updates, saving IT teams valuable time.
Enhanced Employee Experience: Provides employees with self-service portals and knowledge bases to resolve common issues quickly.
Asset & Configuration Management: Tracks IT assets across their lifecycle with a unified configuration management database (CMDB).
Scalability: Fits businesses of any size with flexible features, from small startups to large enterprises.
Compliance & Governance: Supports ITIL best practices, ensuring organizations maintain compliance and effective governance.
Cloud-Based Accessibility: Available anytime, anywhere, reducing dependency on on-premise infrastructure.

How to Use SolarWinds Service Desk?

Sign Up & Set Up: Register your account and configure ITSM modules based on business needs.
Customize Workflows: Define request categories, service levels, and approval processes tailored to your organization.
Integrate Tools: Connect with popular platforms such as Microsoft Teams, Slack, and Active Directory.
Manage Tickets: Use the ticketing dashboard to assign, prioritize, and resolve issues.
Track Assets: Maintain real-time records of hardware, software, and licenses.
Leverage Automation: Apply automation rules for ticket routing, escalation, and resolution.
Generate Reports: Create analytics reports on response times, agent performance, and service trends for better decision-making.

Features of SolarWinds Service Desk

AI-powered ticket categorization and routing
Multi-channel service request management
Self-service knowledge base and employee portal
Incident, problem, and change management
Asset and configuration management (CMDB)
Customizable workflows and automation rules
SLA management and compliance reporting
Dashboards and real-time reporting
Integration with collaboration and IT tools
Mobile app support for iOS and Android

SolarWinds Service Desk Demo

A demo version of SolarWinds Service Desk is available, allowing IT teams to explore its ticketing, asset management, and reporting capabilities before committing to full deployment.

SolarWinds Service Desk Pricing

SolarWinds Service Desk offers tiered pricing based on features and the number of agents. Plans typically include:

Team Plan: Essential ITSM tools for small teams.
Business Plan: Advanced features including change and asset management.
Professional/Enterprise Plan: Full ITIL suite with advanced customization, automation, and analytics.
Pricing is flexible and scales with organizational needs, making it suitable for both SMEs and enterprises.

SolarWinds Service Desk Reviews

Users of SolarWinds Service Desk frequently highlight its ease of use, automation, and strong asset management features. IT teams appreciate the intuitive dashboard and AI-powered ticket management, which reduce resolution times. Customers also value its flexible integration capabilities with tools like Teams and Slack. Some reviewers mention that advanced customization requires setup effort, but overall, the software is recognized for improving IT service delivery, reducing downtime, and ensuring IT teams can scale effectively.