Connect First is a cloud-based call center administration solution that users can access using a web browser. All inbound and outbound call center activities can be managed with this software. Connect First provides pertinent scripts and caller information to agents, allowing them to handle calls efficiently. Customizable scripts aid agents in efficiently answering queries and enhancing customer satisfaction. Outbound solutions from Connect First assist users produce appropriate leads for contacting agents, allowing them to work more efficiently. By sending calls to numerous contact centers as well as home-based agents, Connect First's proprietary cloud routing technology maximizes resource utilization and manages growing call volumes. The reporting feature of the software has a drag-and-drop interface and can generate hourly, daily, and monthly reports. Users can drag and drop a feature into the dashboard to see the charts associated with it. Agents, supervisors, and managers can create reports and display up to three at a time on a single dashboard. Agent call logs, leads converted,
Pricing of Connect First
- Campaign Management
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
- Campaign Management
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Real-time Chat
Key Features of Connect First
Key Features:
Key Specification
| Other Categories: | Cloud Call Center Software Virtual Call Center Software Call tracking App & Software Call Center Software For Mac Call Center Software Inbound Call Tracking Software Call Monitoring Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Connect First
SMEs
Enterprises
Company Details
| Company Name: | Connect First |
|---|---|
| Headquarter: | Colorado, |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Connect First are as follows :
- SMEs
- Enterprises
Connect First has 1 plans,
- Connect First USD 0.00
Connect First is not allowing Free Trial.
The key featuers of Connect First are as follows :
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Connect First pricing model : Onetime(Perpetual License)
Connect First is Online Software.
No
Connect First offers Phone,Online (Ticket),Business Hours support.
Connect First provides Help Guides,Blogs for the software training.
