BoldDesk

Customer Service Software to Deliver Top-Notch Support

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BoldDesk is the premium customer service software that streamlines customer support and enhances team productivity. It offers robust features such as ticket management, knowledge base, and automation tools to simplify support operations. With BoldDesk, businesses can effortlessly manage customer queries and deliver exceptional customer service.

Pricing of BoldDesk

One Plan. All features you need

INR 99

per month

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Ticketing System
Email Ticketing
Workflow automation
Live Chat
Omnichannel Inbox
Ticket Auto Assignment
AI Agents
AI Copilot
CSAT Surveys
WhatsApp & SMS
Instagram & Facebook
Knowledge Base
Custom Dashboard
Scheduled Reports Recurring Tickets
Role-Based Access Control
Custom Email Templates
Custom Fields
Multibrand Help Desk
Multiple SLAs & Business Hours
Ticket Approval
Integration Marketplace
API & Developer Platform
40+ Global Languages Including RTL
SSO / SAML Authentication
Audit Logs
HIPAA Compliance
Free Migration
Professional Onboarding
24x7 Support

AI Agent for Every Channel

INR 20

1000 AI Credits per month

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Instant 24/7 answers on every channel
Adaptive to high-volume spikes
Reduces workload for your support team
Flexible credit usage so you pay only for what you actually use
Seamless escalation to human agents

AI Copilot to Boost Your Support

INR 20

1 Agent per month

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Unlimited AI — no usage caps
Personalized
context-aware responses in seconds
Instant conversation summaries for faster resolutions
Consistent tone across all customer interactions
Assists agents with faster
smarter responses

BoldDesk for Nonprofits

INR 0

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10 free agents
Access to all the features included in BoldDesk
100+ features
10+ Support channels: Email
live chat
SMS
Facebook
Instagram
WhatsApp
Web Forms
Web Widgets
Microsoft Teams
Slack
Free expert migration service

BoldDesk for Startups

INR 0

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Qualifying startups get free use of BoldDesk® for a period of 12 months
10 Agents at no charge
All the features of the BoldDesk®
World-class support included - Help getting started + Questions answered along the way
Free data migration
Rapid onboarding process

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Key Features of BoldDesk

Key Features:

Alerts/Escalation
Automated Routing
Collaborative inbox for teams
Customer Data Base
Customized Branding
Document Management
Document Storage
Email Integration
Help Desk Management
Inbox Queue Management
Knowledge Base
Knowledge Base Management
Multi-Channel Communication
Problem Management
Saas help desk software
Self Service Portal
Service Level Agreement (SLA) Management
Shared Mailboxes
Ticket Management
Knowledge Management
Multi-Language
Customizable Branding
Reporting/Analytics
Customizable Templates
Live Chat

Key Specification

Other Categories:	Help Desk Software Customer Feedback Software Knowledge Base Software
Deployment:	Cloud Hosted
Customer Support:	Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Who uses BoldDesk

Personal

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Syncfusion
Headquarter:	North Carolina, North Carolina United States
Social Media:	Facebook Twitter LinkedIn

BoldDesk Description

BoldDesk is an innovative software that provides businesses with an efficient and powerful customer support solution. With its user-friendly interface and intuitive features, BoldDesk simplifies customer communication, allowing companies to respond to inquiries and resolve issues quickly and effectively.

This cutting-edge software is designed to optimize your support team's workflow, making it easier to manage customer requests and ensuring that every customer receives personalized attention. BoldDesk is built using the latest technology, ensuring reliability and security for both customers and businesses. Whether you're a small startup or an established corporation, BoldDesk is the perfect software solution to help you take your customer support to the next level.