Best Chatbot Software in India

The chatbot is a software that can be accessed via a specific section of the website or application. A place where real people can talk to one another and have their questions about the website, the product, or anything else connected answered. The term "chatbot software" refers to the technology that enables chatbots to carry out their duties. The installation procedure is simplified by today's solutions, which also include chatbot builders that are intuitive to use and do not call for any prior coding experience.

Majorly the chatbots are categorized into 3 types:

• Rule-based chatbots: This kind of chatbots give answers to the queries which are predefined by the website owner and can’t answer queries other than the defined workflow. These types are great for solving the basic or repetitive queries.
• AI chatbots: These chatbots are driven by artificial intelligence and are capable of holding conversations that are indistinguishable from those held by humans thanks to natural language processing (NLP). AI chatbots are capable of operating more or less independently.
• Hybrid chatbots: This is a combination of input from a chatbot and human users. When using a hybrid model, there are criteria in place that determine whether a discussion may be carried on by a bot or if it should be handed over to a human agent.

In most cases, rule-based chatbots are used in conjunction with the hybrid approach. It is the most effective method for companies to provide a satisfying experience to their customers while also making the most use of their employees' time.

Email and human-operated live chat are common customer-service methods used by many companies. Does chatbot software really need to be used in these companies as well? 

Chatbot software is beneficial in many ways for your business. Some of the benefits are listed below:

• Minimizes your chat reply time
• 24/7 customer support for your customers
• Increase client engagement by freeing up your customer support crew
• Saving in extra salary expense
• Increase client satisfaction
• Personalize customer experience
• Manage all your leads proactively
• Allow your customer service representatives to concentrate on more complicated inquiries
• Boost the resolution rate

In a nutshell, chatbots are one of the most straightforward methods to improve the quality of the customer care that your company provides.

We've just gone through some advantages of chatbot software. It is now time to consider how to choose the best one for your business. Finding the best chatbot software for your company doesn't have to be difficult, but you should take your time assessing your alternatives. If you use the incorrect chatbot software, you may be unable to keep conversation transcripts for longer than 30 days. Or that you have difficulty delegating discussions to human agents to tackle complicated situations. Alternatively, your chatbot may not offer you useful conversation data. As a result, it is critical to specify criteria for your chatbot software before selecting one.

Here is the list of features you should look for in the chatbot software:

• Easy installation: It should not be necessary to have any previous experience with coding in order to set up the chatbot, and the installation process should be quite straightforward.
• Intuitive chat builder: Conversations should be simply mapped out, and common conversation scenarios should be constructed with a few mouse clicks. Create scripted responses and activities for the chatbot to use during human-to-human interactions. Create responses by mixing visual elements like cards, carousels, checkboxes, and multiple-choice responses.
• Templates: A competent chatbot software should guide you through the most frequent situations and provide starter templates. Use predefined chatbot templates for various use cases and industry verticals, including lead generation, customer support, e-commerce, and HR recruiting.
• Customization: the software should be customizable according to your business requirements. It shouldn't be too difficult to develop a widget that is consistent with the aesthetic of your website and your company's brand.
• Analytics: High-quality chatbot software should provide conversation data, which may then be used by virtual assistants to drive continual development. Viewing and analyzing information on the typical number of chats, popular discussion themes, peak hours, and other factors may provide valuable insights for running a business.
• Hybrid option of live chat software assignment: You shouldn't give bots control over all of your interactions with customers. When it's necessary, live agents should be able to join over ongoing chats.
• AI training: By using machine learning and natural language processing (NLP) to the analysis of chats, you may make the chatbot's performance much better. 
• Chatting widget: You can integrate a chat widget into your website by copying and pasting some code that was automatically produced. 
• Integration: Embed the chatbot into a variety of social channels and messaging systems, such as Slack and Facebook Messenger, by using the built-in integrations or APIs provided by the respective platforms.

The buyer groups for chatbot software are determined, in large part, by their IT budgets and the requirements of their businesses. Consider the following primary problems shared by these two distinct buyer groups: 

• Large business: These purchasers often have a large budget and in-house IT experience, which enables them to make considerable investments in the development of chatbots with advanced functionality such as natural language processing skills. These purchasers have the option of constructing their own chatbots by using chatbot development frameworks such as Facebook's Wit.ai and Microsoft's Bot Framework.

• SME business: These purchasers often do not own a large budget or a deep level of in-house IT experience. As a consequence of this, companies need to begin by using the services of cloud-based chatbot software vendors. These vendors provide customers with drag-and-drop interfaces and let them build chatbots without requiring them to write any code. Small and medium-sized businesses (SMBs) may experiment with chatbots in a low-risk manner by using cloud-based chatbot solutions that come with monthly or yearly subscription costs.

How exactly does the software company that specializes in chatbots assist you in developing the very best chatbots that you possibly can? You can find that your life is simplified by resources such as customer support, templates, and training. Additionally, it may help you save a significant amount of time.

Things to keep in mind:

• Templates: Many chatbots offer pre-built templates that you can customize with a single click.
• Training: There are other more complex aspects of chatbots that need training from software companies. As a result of this, they need to provide comprehensive training on how the chatbot operates.
• Documentation: Is there sufficient documentation that you may consult in order to get further knowledge on the platform?
• Customer support: When you find yourself in a bind, can you get in touch with the provider? The provider should offer 24/7 telecalling support for the chatbot.

A chatbot is an essential tool for simplifying the first level of interaction that takes place between your organization and its consumers. It is an automated tool that ensures a prompt answer to questions asked by clients 24 hours a day, seven days a week, and that boosts company development. The usage of chatbots in customer support is becoming more common. Information collecting and the routing of requests are two other uses for AI bots.

• In many cases customers prefer chatting over calls
• Providing customers with instant and live service around the clock aids in establishing trust
• An ideal choice for handling requests to refund or exchange items
• Aids in gaining trust and creates a remarkable customer experience 
• Customizable experience in multiple languages 
• Powerful chatbots reduce the expense of establishing a big customer care crew
• Chatbots can handle simple difficulties, allowing customer support representatives to concentrate on more complicated inquiries.

AI bot software is used in a wide variety of sectors for the purposes of enhancing existing corporate procedures, heightening user engagement, and expediting communication with clients. Chatbots are being utilized more and more often in a variety of sectors, including retail, hospitality, banking, and education, to provide immediate responses to questions asked by clients. Chatbots are also used by corporations to manage employee-related inquiries as the size of the workforce continues to grow over time.

• Low code chatbot software: By using chatbot software, companies may improve the efficiency with which they manage customer care and support, as well as sales operations. AI-driven chatbots, which are sometimes referred to as LCAPs or low-cost application development projects, may reduce the amount of time it takes to respond to client inquiries without necessitating the hiring of extra human agents.
• Unified chatbot: Aggregator bots provide an uniform conversational interface for the management of many activities, including requesting time off, accessing documents on the intranet, and submitting help desk requests, among other things. These bots assist with running batch tests, simultaneously training all of the connected bots, handling client inquiries, determining what the customer needs, and a number of other tasks. 
• Software for a remote setting: According to a research conducted by Gartner, more than seventy percent of high-level officials are considering allowing five percent of their workforce to work remotely in the wake of the epidemic. Four percent more employers have the intention of allowing fifty percent of their workforce to do their jobs remotely. The vital role of communicating to new workers and addressing their queries is made easier with the assistance of dedicated chatbots.

If you want to deliver effective services and establish a great experience for your customers, chatbots have become the accepted practice. AI bots are also helpful in gathering feedback for your company and the products and services it offers, as well as increasing client loyalty. Chatbots are being used by marketing experts in a wide variety of sectors in order to generate more leads and sales. 

List of businesses that requires chatbots :

• Finance vendors
• Insurance companies
• Healthcare industry
• Restaurant and food chains
• Hospitality industry 
• Real estate companies and many more

At this moment, we are unable to provide a recommendation for a single chatbot program. Because it is doubtful that you will find a single piece of chatbot software that excels in every imaginable manner, you need to carefully consider both the advantages and the negatives before making a purchase decision.

In addition to this, writing down your most important goals is a smart move. It's most probable that the capacity of the chatbot to connect with your e-commerce platform is of more importance to you than any paperwork that may accompany it.

There is no one response that is superior to all others due to the fact that everyone has their own particular set of requirements.

The significance of this section cannot be overstated. Some experts in the field of chatbots believe that the analytics capabilities of chatbot software are the most important component. If you are unaware of what is occurring, it will be impossible for you to improve your chatbot. No, you don't. In order to improve your chatbot, you will need data, which is hard to get without analytics. In my opinion, if the software you use for your chatbot does not have any features related to analytics, we would not suggest that software.

List of things that you need to tack:

• Dashboard

The software should have a dashboard where you can see al, the stats of reports.

• User retention

Do users revert back to your messages or not?

• Open rate

What is the ratio of messages that get opened by the users

• Conversion rate

How many users are able to accomplish what your chatbot set out to do? 

• Volunteer users

What percentage of users use the chatbot without having received any prior notification? These customers are also referred to as organic users.

• User input

Is there an overview that displays all of the user input that has been entered? And, to be more explicit, what were the inputs to which the chatbot was unable to provide an answer?

• Sent messages

What is the total number of messages that your chatbot has sent?

• Click rate

What proportion of the messages received result in a click?

• Fall back rate

How many times does the chatbot have to give up when it doesn't know the answer? You want this number to be as low as it can be. A high rate of people leaving your chatbot means that it needs a lot of work. 

• Customizable dashboard and reports

Is it possible to create your own unique dashboards and reports?

Is it conceivable to publicize your chatbot in a number of different ways? This is a common term for chatbot software that is mostly centered on Facebook Messenger. Considerations to take into account:

• Widget

You are able to put a widget on your website that directs users to the chatbot, right?

• Facebook ads

Is it possible to integrate your chatbot software with the Facebook ads which you are running.

• Button creator 

Is it possible to design a button that, when clicked, would immediately take a person to your chatbot?

• Customized URL for your chatbot

Is it possible to generate a unique URL that directly leads to your chatbot and use that? Or to a specific message that your chatbot has to offer?

• Landing pages

Can you make personalized landing pages for your chatbot? For example, when someone visits a certain website, would he immediately get a message from the chatbot?

• Auto-reply of Facebook comments

Is it viable to set up Facebook replies such that it automatically sends a message to anybody who comments on a post you uploaded?

What kinds of communications are you able to deliver to the people who utilize your service? It is imperative that you keep the following in mind while communicating with your users: 

• Broadcast

Is it possible to deliver a message to all of your users (or just a subset of your users) simultaneously using this software? 

• Subscribe / unsubscribe the campaigns

Is it possible for the user to subscribe to or opt out of your campaign and have either option made available to them?

• Multiple language support

The software should have capabilities of sending messages in multiple languages

• Campaigns 

Is it possible for you to set up an automated process that would deliver a series of messages to each user that opts in to your campaign? 

• Calculations 

Is it possible to display a distinct message to consumers depending on the logic of the situation? Or to do our computations using certain characteristics?