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Wowchat is an online chat tool that the user can install on their website to enhance Customer Service, thus getting more satisfaction and loyalty from their customers. Wowchat enables automatic routing coming chat requests to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships.
Pricing of Wowchat
- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Proactive Chat
- Support Simultaneous chat Windows
- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Proactive Chat
- Support Simultaneous chat Windows
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Key Features of Wowchat
Key Features:
Key Specification
| Other Categories: | Live Chat Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Wowchat
SMEs
Enterprises
Company Details
| Company Name: | Wowchat |
|---|---|
| Headquarter: | Wilmington, Delaware United States |
| Social Media: |
Most Popular Software
Alternative
Wowchat Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Wowchat are as follows :
- Enterprises
- SMEs
- SMEs
Wowchat has 1 plans,
- Standard USD 5.00 /User/Month
Wowchat is allowed 0 Days Free Trial.
The key featuers of Wowchat are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Wowchat pricing model : Onetime(Perpetual License)
Wowchat is Online Software.
No
Wowchat offers Online (Ticket) support.
Wowchat provides Help Guides,Blogs,Video Guides for the software training.
