Vicodo is a customer service tool that allows businesses to communicate with their customers via video and text chat. Customers can join a call by clicking on an invitation link, without having to login. The video conversations are recorded and can be watched at a later date.
Some benefits of using Vicodo for businesses include cost savings, efficient customer support, and reduction in trips to the customer. Customers also benefit from direct support and visual contact.
Vicodo works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification.
Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.
Pricing of Vicodo
Startup
USD 14.14
/Month
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Textchat
- Team Management
- Operator Profiles
- EU Server
- HIPAA
- SSL
- Scalability
- Global CDN
- End-To-End encryption
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Text
Advanced
USD 56.54
/User/Month
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
Enterprise
USD 0
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
Key Features of Vicodo
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Vicodo
SMEs
Enterprises
Company Details
- Company Name: Vicodo
- Website: Visit Website
- Headquarter:
Berlin , Berlin Germany
- Social Media:
Description
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Vicodo Video
Vicodo Screenshots
User Reviews Write a Review
FAQ's
Q. Who are the main user group of Vicodo?
The user group of Vicodo are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Vicodo cost?
Vicodo has 3 plans,
- Startup USD 14.14 /Month
- Advanced USD 56.54 /User/Month
- Enterprise USD 0
Q. What are the main features of Vicodo?
The key featuers of Vicodo are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Q. What pricing model does Vicodo support?
Vicodo pricing model : Onetime(Perpetual License)
Q. Is Vicodo is online or offline?
Vicodo is Online Software.
Q. Is customization possible in Vicodo?
No
Q. What type of support does Vicodo provide?
Vicodo offers Online (Ticket) support.
Q. What type of guides provided by Vicodo for training?
Vicodo provides Help Guides,Blogs for the software training.
