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Vicodo is a customer service tool that allows businesses to communicate with their customers via video and text chat. Customers can join a call by clicking on an invitation link, without having to login. The video conversations are recorded and can be watched at a later date. Some benefits of using Vicodo for businesses include cost savings, efficient customer support, and reduction in trips to the customer. Customers also benefit from direct support and visual contact. Vicodo works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.
Pricing of Vicodo
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Textchat
- Team Management
- Operator Profiles
- EU Server
- HIPAA
- SSL
- Scalability
- Global CDN
- End-To-End encryption
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Text
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
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Key Features of Vicodo
Key Features:
Key Specification
| Other Categories: | Live Chat Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Vicodo
SMEs
Enterprises
Company Details
| Company Name: | Vicodo |
|---|---|
| Headquarter: | Berlin , Berlin Germany |
| Social Media: |
Most Popular Software
Alternative
User Reviews
Frequently Asked Questions (FAQs)
The user group of Vicodo are as follows :
- Enterprises
- SMEs
- SMEs
Vicodo has 3 plans,
- Startup USD 14.14 /Month
- Advanced USD 56.54 /User/Month
- Enterprise USD 0.00
Vicodo is allowed 0 Days Free Trial.
The key featuers of Vicodo are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Vicodo pricing model : Onetime(Perpetual License)
Vicodo is Online Software.
No
Vicodo offers Online (Ticket) support.
Vicodo provides Help Guides,Blogs for the software training.
