Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform, Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company. Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time. To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module. Besides chat and call, Tre
Pricing of Trengo
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
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Key Features of Trengo
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Mac Omnichannel Communication Platform |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Trengo
SMEs
Enterprises
Company Details
| Company Name: | Trengo |
|---|---|
| Headquarter: | Utrecht , Utrecht Netherlands |
| Social Media: |
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Trengo Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Trengo are as follows :
- SMEs
- Enterprises
Trengo has 3 plans,
- Grow USD 0.00 €19 per agent/month
- Scale USD 0.00 €30 per agent/month
- Enterprise USD 0.00 €41 per agent/month
Trengo is allowed 0 Days Free Trial.
The key featuers of Trengo are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Trengo pricing model : Onetime(Perpetual License)
Trengo is Online Software.
No
Trengo offers Online (Ticket),Business Hours support.
Trengo provides Help Guides,Video Guides,Blogs for the software training.
