We decided that we could do better. Trakdesk is a company that was created because we felt that the customer support software market had become stagnant. We were disappointed with what was available because the software was slow and outdated. It also had limited user features and an unfriendly UI. We decided that we could improve the situation and created Trakdesk.
Pricing of Trakdesk
- Email to ticket
- Custom Domain
- Ticket Time Tracking
- Single Business Hour
- Multiple Email Accounts
- Satisfaction Surveys
- App integrations
- Email to ticket
- Custom Domain
- Ticket Time Tracking
- Single Business Hour
- Multiple Email Accounts
- Satisfaction Surveys
- App integrations
- Includes features of Starter plan
- plus
- Announcements
- Multiple Business Hours
- Multiple SLA Policies
- Company & Group SLA
- Multiple Ticket Forms
- Custom DKIM
- Includes features of Starter plan
- plus
- Announcements
- Multiple Business Hours
- Multiple SLA Policies
- Company & Group SLA
- Multiple Ticket Forms
- Custom DKIM
- Includes features of Professional plan
- plus
- Game Mechanics
- Portal Customization
- Advanced Reports
- Scheduled Reports
- Ticket Scheduler
- Quotes & Invoice
- Includes features of Professional plan
- plus
- Game Mechanics
- Portal Customization
- Advanced Reports
- Scheduled Reports
- Ticket Scheduler
- Quotes & Invoice
- Includes features of Business plan
- plus
- Custom Email Server
- Custom SSL Certificate
- IP Whitelisting
- Security Audit Report
- Includes features of Business plan
- plus
- Custom Email Server
- Custom SSL Certificate
- IP Whitelisting
- Security Audit Report
Awards & Badges Received
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Key Features of Trakdesk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Trakdesk
SMEs
Enterprises
Company Details
| Company Name: | Trakdesk |
|---|---|
| Headquarter: | NA, |
| Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Trakdesk are as follows :
- Enterprises
- SMEs
- SMEs
Trakdesk has 4 plans,
- Starter USD 11.99 /User/Month
- Professional USD 19.99 /User/Month
- Business USD 29.99 /Month
- Enterprise USD 49.99 /Month
Trakdesk is allowed 0 Days Free Trial.
The key featuers of Trakdesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Trakdesk pricing model : Monthly,Yearly
Trakdesk is Online Software.
No
Trakdesk offers Phone,Business Hours,Online (Ticket) support.
Trakdesk provides Help Guides,Blogs,Video Guides for the software training.
