Textline

Business texting software built for teams

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Textline is a business text messaging software that enables organizations to communicate with customers, team members, and prospects using SMS. It is designed to improve customer engagement, streamline support, and enhance sales efforts through instant, two-way messaging. The platform allows businesses to send and receive texts from a dedicated number, ensuring a professional and organized communication process.

Textline integrates with various CRM and helpdesk tools, making it easier to manage customer interactions and track conversations. With features like automation, mass messaging, and reporting, it helps businesses efficiently handle communication without overwhelming their teams.

Pricing of Textline

Limited

USD 20.00

Month

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One department
90-day conversation history
Webchat add-on available
Automatic responses
Multiple agents
Address book
Message templates
Multi-factor authentication
Metrics
Conversation history
Automations
Announcements
Customer support

Standard

USD 30.00

Month

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Everything in Limited Plan +
API and Webhooks
Multiple Departments
NPS & CSAT Surveys
Standard Integrations
Three-Year Conversation History
Admin and agent roles
HIPAA compatible

Pro

USD 50.00

Month

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Everything in Standard Plan +
Unlimited conversation history
Custom agent roles
Custom surveys
Salesforce integration
Time-based automations and routes
Advanced security features
Dedicated customer success Manager
HIPAA compatible
Webchat add-on available

Enterprise - Customize

USD 0.00

Year

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Everything in Pro Plan +
Flexible implementation
Unlimited agents
Personalized account plans
Quarterly business reviews

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Key Features of Textline

Key Features:

Automatic Chat Translation
Chat History
Contact Management
Interactive Chatbots
Shared Contacts
Contact Import-Export
Contact History
Contact History
Contact List Import
Workflow Configuration
Multi-channel Messaging
Live Chat
Customer Support
Shortcut Messages
Conversion Tracking

Key Specification

Other Categories:	Marketing Automation Software Live Chat Software Workflow Management Software Address Verification Software Bulk SMS Software Contact Management Software Contact Management Software For Free Free Contact Management Software Live Chat Software For Mac Live Chat Software For PC Live Chat Software For Free Sales Engagement Software Contact Center Operations Software Workflow Automation Software Conversational Marketing Software SMS Marketing Software Tag Management Software Conversation Intelligence Software Conversational Support Software
Deployment:	Cloud Hosted,Hybrid,Any
Customer Support:	Phone,Email,Live Chat
Customization:	Yes
Languages Support:	English

Who uses Textline

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Textline
Headquarter:	Los Angeles, California United States
Social Media:	Facebook Twitter LinkedIn

Textline Description

Textline is a cloud-based SMS communication platform designed to help businesses connect with their customers through text messaging. Unlike traditional communication channels like email or phone calls, Textline provides an efficient and direct way to engage with customers, improving response rates and customer satisfaction.

The platform is built to support customer service, sales, and marketing efforts through simple and organized messaging. Businesses can use Textline to manage conversations with customers in real time, ensuring that queries are addressed promptly. The software allows users to send and receive messages from a centralized dashboard, making it easy to track conversations and maintain consistency in communication.

Overall, Textline is an essential tool for businesses looking to improve their communication channels. By leveraging SMS, companies can ensure faster response times, better engagement, and an improved customer experience. With its robust features, integrations, and security measures, Textline is an ideal solution for businesses aiming to streamline their messaging processes.

Key Features & Specification

Two-Way Messaging – Engage in real-time conversations with customers through SMS.
CRM Integrations – Seamlessly connect with platforms like Salesforce, Zendesk, and HubSpot.
Automated Messaging – Set up automatic responses and workflows for efficiency.
Mass Texting – Send bulk messages for promotions, updates, and reminders.
Security & Compliance – Ensures data protection and adherence to regulations like TCPA and GDPR.
Analytics & Reporting – Gain insights into messaging performance and customer engagement.
Multiple Users & Teams – Allows team collaboration with shared access.
Customizable Templates – Create pre-defined message templates for quick responses.
Multi-Channel Support – Supports SMS across different devices and platforms.