Sparkcentral

By Sparkcentral

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The Sparkcentral platform allows users to manage all asynchronous messaging channels, including those with human and virtual customer service agents. The platform's Automated Message Distribution (AMD) engine supports high-growth message volumes. Sparkcentral supports a wide range of messaging channels, including WhatsApp, Facebook, Facebook Messenger, Instagram, SMS, RCS, ABC, and modern live chat SDKs for In-Web and In-App messaging.

Pricing of Sparkcentral

Sparkcentral

USD 0.00
USD 0.00

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  • Manage asynchronous workflows
  • Increase message throughput
  • Work at the customer’s pace
  • Productive Agent Desktop
  • AI Virtual Agent Framework
  • Reporting & Analytics
  • Manage all channels with one Universal Queue
  • Synchronize web chat with in-app chat
  • Make proactive notifications responsive
  • Move social conversations from the public to private
  • Bridge IVR and Voice to messaging channels
  • Take live chat to message during out-of-office hours
  • Manage asynchronous workflows
  • Increase message throughput
  • Work at th

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Key Features of Sparkcentral

Key Features:
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Visitor Targeting
  • Video Chat
  • Transfers

Key Specification

Other Categories: Live Chat Software
Deployment: Cloud Hosted
Customer Support: Phone,Business Hours,Online (Ticket)
Customization: No
Languages Support: English

Who uses Sparkcentral

SMEs
SMEs
Enterprises
Enterprises

Company Details

Company Name: Sparkcentral
Headquarter: New York,
Social Media:
LinkedIn

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Sparkcentral Video

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Frequently Asked Questions (FAQs)

The user group of Sparkcentral are as follows :

  • Enterprises
  • SMEs
  • SMEs

Sparkcentral has 1 plans,

  • Sparkcentral USD 0.00

Sparkcentral is not allowing Free Trial.

The key featuers of Sparkcentral are as follows :

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Visitor Targeting
  • Video Chat
  • Transfers

Sparkcentral pricing model : Onetime(Perpetual License)

Sparkcentral is Online Software.

No

Sparkcentral offers Phone,Business Hours,Online (Ticket) support.

Sparkcentral provides Help Guides,Blogs,Video Guides for the software training.