Remedyforce

Business, faster than humanly possible.

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What is Remedyforce?

Remedyforce is a cloud-based IT service management (ITSM) solution built on the Salesforce platform, offering organizations a powerful and scalable tool for managing IT support, service delivery, and operations. Designed for mid-sized to large enterprises, it combines ITIL best practices with user-friendly functionality. Remedyforce Demo helps businesses explore its capabilities before implementation. With flexible Remedyforce Pricing, it suits a wide range of budgets. Remedyforce Features include incident, change, and asset management, making it ideal for businesses seeking operational efficiency. According to many Remedyforce Reviews, its integration with Salesforce and automation capabilities set it apart from traditional ITSM tools.

Pricing of Remedyforce

For get detailed pricing as per your requirements.

Key Features of Remedyforce

Key Features:

Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Supplier Management
Compliance Tracking

Key Specification

Other Categories:	Patch Management Software IT Asset Management Software IT Service Management (ITSM) Software Business Continuity Management Software Microsoft Partners
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Phone,Email
Languages Support:	Dutch, English, French, Spanish

Who uses Remedyforce

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	BMC Software
Headquarter:	Houston, Texas United States
Social Media:	Facebook Twitter LinkedIn

Remedyforce Description

Why Choose Remedyforce?

Remedyforce offers a scalable, ITIL-compliant ITSM platform with the strength of Salesforce’s cloud infrastructure. It empowers IT teams to resolve issues faster, streamline workflows, and deliver exceptional service experiences. With its rich features, intuitive UI, and integration capabilities, Remedyforce helps organizations achieve faster ROI and digital transformation.

Benefits of Remedyforce

ITIL-aligned processes for incident, change & problem management
Centralized service desk and self-service portal
Automated ticket routing and workflow approvals
Real-time analytics and dashboards
Seamless integration with Salesforce ecosystem

How to Use Remedyforce

Get started by configuring your IT services, users, and roles within the Salesforce-based Remedyforce environment. Create workflows for ticket handling, set up SLAs, and integrate asset tracking. IT teams can manage incidents, track changes, and resolve problems while end-users raise requests through a branded, self-service portal.

Features of Remedyforce

Incident, problem, and change management
Service request automation
Self-service knowledge base
CMDB (Configuration Management Database)
Visual workflow designer

What Makes Remedyforce Different?

Remedyforce stands out with its native integration into the Salesforce platform, offering advanced customization, security, and scalability. Unlike traditional ITSM tools, it provides a seamless user experience, easy adoption, and rapid deployment. Its alignment with ITIL practices, combined with cloud agility, makes it future-ready for evolving IT needs.

Who Can Benefit from Remedyforce?

Remedyforce is ideal for mid-size to large enterprises, managed service providers, and organizations with growing IT support needs. IT departments, service desk teams, and operations managers benefit from its centralized service management, improved incident resolution, and real-time reporting, making it suitable for various industries like healthcare, finance, and education.

Is Remedyforce Easy to Use?

Yes, Remedyforce is built with user-friendly dashboards and an intuitive interface. IT staff and end-users can easily navigate the portal, submit requests, and access knowledge articles. Its integration with Salesforce allows seamless configuration and automation—reducing training needs and increasing adoption across both technical and non-technical teams.

What Support Does Remedyforce Offer?

Remedyforce offers comprehensive support through BMC’s technical team, including 24/7 online ticketing, live chat, knowledge base access, and customer community forums. Users also benefit from implementation guidance, admin training, release notes, and proactive system updates-ensuring high availability and optimal performance for business-critical IT operations.