Reamaze is an integrated customer service, live chat and helpdesk platform for online businesses that help them to deliver better service and engagement. The platform consolidates all the customer support channels and makes them respond faster. Reamaze combines live chat, email, video call, mobile SMS, social media VoIP and push notification conversations seamlessly so that the support team can focus on providing amazing customer experiences. It also helps teams to collaborate using assignments, notes and shared views. The platform’s help desk allows users to access multiple storefronts and websites, so they could easily connect with their customers. It also helps to attract and convert more customers using modern chat features, dealing with them in real-time and sending targeted messages for better engagement. Reamaze includes a live dashboard that monitors browsing activity, shopping data and geolocation on the brands’ site and messages them directly.
Pricing of Reamaze
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
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Key Features of Reamaze
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Mac |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Reamaze
Personal
SMEs
Enterprises
Company Details
| Company Name: | Reamaze |
|---|---|
| Headquarter: | San Jose, California United States |
| Social Media: |
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Reamaze Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Reamaze are as follows :
- Personals
- Enterprises
- SMEs
- SMEs
Reamaze has 4 plans,
- Basic USD 29.00 /User/Month
- Pro USD 49.00 /User/Month
- Plus USD 69.00 /User/Month
- Enterprise USD 0.00
Reamaze is allowed 0 Days Free Trial.
The key featuers of Reamaze are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
- Visitor Targeting
- Video Chat
- Transfers
- Shortcut Messages
- Offline Form
- Knowledge Database
- Co-Browsing
- Call Me Option
- Agent Scheduling
- Persistent Chat
Reamaze pricing model : Monthly,Yearly
Reamaze is Online Software.
No
Reamaze offers Business Hours,Online (Ticket) support.
Reamaze provides Help Guides,Blogs,Video Guides for the software training.
