ReadyDesk is a web-based help desk software solution that is comprehensive and has features that are designed to satisfy the needs of businesses of all sizes. With ReadyDesk, businesses are able to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing,
Pricing of ReadyDesk
ReadyDesk (Cloud Hosted)
USD 9
/Month
- Fast and free automated setup
- There is nothing to download
- There is nothing to install
- No need to purchase and maintain an expensive server
- Same day setup so you can start using ReadyDesk quickly (automated setup process starts instantly after sign up)
- Easily access ReadyDesk from anywhere in the world
- Dedicated MS SQL Server database
- Option to have your own domain name like support.yourcompany.com
- All future upgrades are installed for you automatically
- Automated daily backups
- Inexpensive monthl
ReadyDesk (Download)
USD 99
one-time fee
- ReadyDesk resides on your own server
- Complete control over server and network configuration
- Complete database access and control
- Download and install future upgrades at your own pace
- Unlimited tickets
- Unlimited file attachments
- Unlimited chat sessions
- Unlimited remote desktop
- Unlimited customer portals
- Unlimited mailboxes
- Unlimited billing addresses
- FREE installation and configuration services available
- ReadyDesk resides on your own server
- Complete control over server and network configuration
- C
Key Features of ReadyDesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses ReadyDesk
SMEs
Enterprises
Company Details
- Company Name: ReadyDesk
- Website: Visit Website
- Headquarter:
Atlanta, Georgia United States
- Social Media:
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FAQ's
Q. Who are the main user group of ReadyDesk?
The user group of ReadyDesk are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does ReadyDesk cost?
ReadyDesk has 2 plans,
- ReadyDesk (Cloud Hosted) USD 9 /Month
- ReadyDesk (Download) USD 99 one-time fee
Q. What are the main features of ReadyDesk?
The key featuers of ReadyDesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does ReadyDesk support?
ReadyDesk pricing model : Onetime(Perpetual License)
Q. Is ReadyDesk is online or offline?
ReadyDesk is Online Software.
Q. Is customization possible in ReadyDesk?
No
Q. What type of support does ReadyDesk provide?
ReadyDesk offers Business Hours,Online (Ticket) support.
Q. What type of guides provided by ReadyDesk for training?
ReadyDesk provides Help Guides,Blogs for the software training.
