ProProfs Help Desk

Help Desk Software Engineered for Customer Delight

3.6

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ProProfs Help Desk is a cloud-based help desk solution designed to help businesses take complete control over their customer service process. Customer service agents can manage customer issues or complaints via live chat, email, help center, web forms, and multiple other channels.

Pricing of ProProfs Help Desk

Essentials:

USD 10.00

/agent/month

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Offer delightful support with shared inboxes and basic help desk features.

Premium:

USD 15.00

/agent/month

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A complete help desk solution with unlimited inboxes and advanced features like ticket routing
child tickets
API
white label & more.

Enterprise:

USD 0.00

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For advanced support teams needing multiple users
enterprise security
custom integrations & automations
SSO

Essentials

USD 15.00

/User/Month

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Unlimited Tickets: Unlimited
Inboxes: 3
Departments & Teams: 3
Ticket History: 1 Year
Auto-Response
Canned Responses
Ticket Ratings
Reports: Basic
Roles & Permissions
File Attachments: 10 MB
Labels
Spam
Bookmark
Overdue Time
Internal Notes in Ticket
Dynamic Placeholders
Social Media Channels
Mobile App
Branding
Integrations: Basic
Customer Support: Premium Support
Unlimited Tickets: Unlimited
Inboxes: 3
Departments & Teams: 3
Ticket History: 1 Year
Auto-Response
Canned Responses
Ticket Ratings
R

Premium

USD 20.00

/User/Month

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Unlimited Tickets: Unlimited
Inboxes: 5
Departments & Teams: 5
Ticket History: Unlimited
Includes features of Essentials plan
plus
Reports: Advanced
Ticket Routing
Child Tickets
Audit & Admin Controls
File Attachments: 20 MB
Business Hours
ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
Custom Fields & Filters
API & Single Sign-On
White Label
Custom License
Enterprise Security & Ownership
Vault
Integrations: Advanced
Unlimited Tickets: Unlimited
Inboxes: 5
Departm

Enterprise

USD 0.00

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Includes features of Premium plan
plus
Inboxes: Unlimited
Departments & Teams: Unlimited
Customer Support: Onboarding & Success Manager
Includes features of Premium plan
plus
Inboxes: Unlimited
Departments & Teams: Unlimited
Customer Support: Onboarding & Success Manager

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Key Features of ProProfs Help Desk

Key Features:

Help Desk Management
Incident Management
Issue Tracking
Knowledge Base
Live chat system
Saas help desk software
Third Party Integration
Ticket Management

Key Specification

Other Categories:	Help Desk Software Email Management Software Ticketing Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:

Who uses ProProfs Help Desk

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	ProProfs Help Desk
Headquarter:	Santa Monica, California United States
Social Media:	Facebook Twitter LinkedIn

ProProfs Help Desk Description

With an easy-to-use interface, agents can quickly track the progress of issues and see who is working on which ticket. Moreover, you can create canned email responses to respond to routine customer inquiries quickly.

ProProfs Help Desk users can even create a self-service knowledge base to allow customers to find solutions at their own pace and reduce the ticket volume. On the other hand, support managers can quickly review performance by tracking help desk metrics such as CSAT, ticket response time, ticket resolution time, pending tickets, etc. In addition to this, robust automation capabilities will allow your team to speed up the issue resolution process and delight customers.