Plumsail HelpDesk is an advanced help desk tool that allows you to generate tickets and get reports on your support team's performance. E-mail communications from your customers display in HelpDesk right away, and you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers can submit tickets without leaving your site. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
Pricing of Plumsail HelpDesk
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
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Key Features of Plumsail HelpDesk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Plumsail HelpDesk
SMEs
Enterprises
Company Details
| Company Name: | Plumsail HelpDesk |
|---|---|
| Headquarter: | NA, |
| Social Media: |
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Plumsail HelpDesk Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Plumsail HelpDesk are as follows :
- Enterprises
- SMEs
- SMEs
Plumsail HelpDesk has 1 plans,
- Plumsail HelpDesk USD 0.00
Plumsail HelpDesk is not allowing Free Trial.
The key featuers of Plumsail HelpDesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Plumsail HelpDesk pricing model : Onetime(Perpetual License)
Plumsail HelpDesk is Online Software.
No
Plumsail HelpDesk offers Online (Ticket) support.
Plumsail HelpDesk provides Help Guides,Blogs,Video Guides for the software training.
