osTicket is an open-source helpdesk management software solution that is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises.
Pricing of osTicket
- Community Support
- Email Integration Supported
- Community Support
- Email Integration Supported
- Powered by a support system
- Email Integration Supported
- Email & phone ongoing support
- Free Walk-through Session
- Managed Upgrades & Maintenance
- Rock-solid infrastructure
- guaranteed uptime
- Daily Backups
- Redundant Platform
- Powered by a support system
- Email Integration Supported
- Email & phone ongoing support
- Free Walk-through Session
- Managed Upgrades & Maintenance
- Rock-solid infrastructure
- guaranteed uptime
- Daily Backups
- Redundant Platform
- Includes everything in Cloud-hosted plan
- plus
- Customized to fit your business needs
- Includes everything in Cloud-hosted plan
- plus
- Customized to fit your business needs
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Key Features of osTicket
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses osTicket
SMEs
Enterprises
Company Details
| Company Name: | osTicket |
|---|---|
| Headquarter: | Alexandria, Mediterranean Egypt |
| Social Media: |
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osTicket Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of osTicket are as follows :
- Enterprises
- SMEs
- SMEs
osTicket has 3 plans,
- Open Source USD 0.00
- Cloud Hosted USD 9.00 /User/Month
- Virtual Appliance USD 0.00
osTicket is allowed 0 Days Free Trial.
The key featuers of osTicket are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
osTicket pricing model : Onetime(Perpetual License)
osTicket is Online Software.
No
osTicket offers Business Hours,Online (Ticket) support.
osTicket provides Help Guides,Blogs,Video Guides for the software training.
