Customers should have a fast and consistent customer service experience across all channels, including web, phone, email, chat, social media, and mobile. Cross-channel strategies should be developed to ensure customers can move seamlessly between devices and channels. An intelligent knowledge base engine can be used to help customers get answers quickly. The service resolution process should be managed via business process management and routing engine.
Pricing of NABD System
- Self Service Help Center
- Capture Cases from email: 1 inbox
- Capture Cases from Facebook: 1 page
- Capture Cases from Twitter: 1 account
- Live Chat: 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal)
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Ba
- Includes features of Free plan
- plus
- Capture Cases from email: 3 inbox
- Capture Cases from Facebook: 3 page
- Capture Cases from Twitter: 3 account
- Native Mobile Apps
- Live Chat: unlimited
- Advanced SLA Options
- Sentiment analysis
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Customized Reports & Analytics Limit: 5
- Case Customization
- Includes features of Free plan
- plus
- Capture Cases from email: 3 inbox
- Capture Cases from Facebook: 3 page
- Capture Cases from Tw
- Includes features of Professional plan
- plus
- Capture Cases from email: unlimited
- Capture Cases from Facebook: unlimited
- Capture Cases from Twitter: unlimited
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- Customized Reports & Analytics Limit: 20
- Active Directory integration
- Integration and Connectors
- Storage Quota: 20 GB
- Chat Support: 24x7
- Phone support: 24x7
- Includes features of Professional plan
- plus
- Capture Cases from email: un
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Key Features of NABD System
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses NABD System
SMEs
Enterprises
Company Details
| Company Name: | NABD System |
|---|---|
| Headquarter: | NA, |
| Social Media: |
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NABD System Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of NABD System are as follows :
- Enterprises
- SMEs
- SMEs
NABD System has 3 plans,
- Free USD 0.00
- Professional USD 30.00 /User/Month
- Enterprise USD 60.00 /User/Month
NABD System is not allowing Free Trial.
The key featuers of NABD System are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
NABD System pricing model : Onetime(Perpetual License)
NABD System is Online Software.
No
NABD System offers Online (Ticket) support.
NABD System provides Help Guides,Blogs,Video Guides for the software training.
