Milldesk is a help desk and service management solution designed to enable IT companies and service providers of all sizes to offer high-class customer support to their clients. Users can empower their business in real-time with a variety of essential help desk metrics. The available workflow feature enables enterprises to create, prioritize, and organize multiple business processes in a single place. Moreover, admins can end similar calls at once using the parent link option featured by the software. They can also opt for linking multiple services to their catalog service. Milldesk can be leveraged as a shared service center, enabling users to open up all the business-related problems in a unified location. This allows requests to maintenance staff, IT staff, HRs and other departments. An accurate dashboard offers a detailed overview of the raised tickets and their progress levels. Moreover, features like survey, report management, knowledge base, contract management, email templates, access control, digital signature, API integration, are of great help
Pricing of Milldesk
- Workflow
- Parent link
- Shared Services Center
- Catalog of services
- Functional SLA
- Requester panel
- Survey
- Dashboards
- Themes / Logo
- Opening tickets by email
- Management reports
- Knowledge base
- Change management
- Contract management
- Fast ticket
- Inventory Agent
- Scheduled ticket (Scheduling)
- Importation of requesters via AD integration
- Tickets forwarding
- Email Templates
- Message Board
- Communications
- Custom access privileges
- External access by users
- Favorite solutions in the service catalog
- The best Helpdesk
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Key Features of Milldesk
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Milldesk
SMEs
Enterprises
Company Details
| Company Name: | Milldesk |
|---|---|
| Headquarter: | Joinville, |
| Social Media: |
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User Reviews
Frequently Asked Questions (FAQs)
The user group of Milldesk are as follows :
- Enterprises
- SMEs
- SMEs
Milldesk has 1 plans,
- Milldesk USD 0.00
Milldesk is allowed 0 Days Free Trial.
The key featuers of Milldesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Milldesk pricing model : Onetime(Perpetual License)
Milldesk is Online Software.
No
Milldesk offers Business Hours,Online (Ticket) support.
Milldesk provides Help Guides,Blogs,Video Guides for the software training.
