Kayako

Best Live Chat Service Provider

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Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.

Pricing of Kayako

Inbox

INR 990.00

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Unified conversations
Email Support
Live chat - Kayako Messenger
Twitter
Facebook
Up to 5 Multiple channels
Up to 2 Live chat proactive engagement rules
Agent collision prevention
User profiles
Help Center
Rich text Help Center articles
Social sign-in for Help Center
Help Center article rating
Customer request portal
Suggested answers for customers
Responsive
mobile-friendly Help Center
Unified Search
Reply-only macros
Two-way email processing
Assignment rules
Basic Insights
SLA reporting

Growth

INR 1980.00

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All Inbox Features+
Organization profiles
Custom conversation fields
Custom user and organization fields
Macros
Macro placeholders
Custom conversation views
Time tracking
Trigger automations
Monitor automations
Business hour holidays
Support workflow
Suspended messages
Advanced Insights
SLA reporting
Help Center insights
Full Help Center layout customization
Branding removal (Help Center)
Branding removal (Kayako Messenger)
Advanced Help Center customization
Custom and private apps

Scale

INR 3960.00

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All Growth Features+
Shared organizations
Restricted conversation views
Internal Help Center
Native Salesforce integration
Network access restrictions
Custom password policies for customers
Custom password policies for agents
Custom roles and permissions
Guaranteed availability SLA
Customer Success Manager
Onboarding
Phone callback support

Kayako Cloud

USD 0.00

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Live chat
Facebook
Twitter and email
Help center
Basic performance reports
SingleView™
Agents log in with Google
Standard support plan
Workflow automations: assign tickets to agents
Advanced reporting
Multiple brands
multiple languages
Time-saving macro powered responses
Custom fields for capturing critical information
Slack integration
700+ Zapier integrations
Organization Profiles for Agents
Agent collision prevention
Advanced workflow customization
Internal help center and knowledge base
C

Classic On-Prem

USD 59.00

/User/Month

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Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs
Macros
Workflows)
Multiple brands
multiple languages
REST APIs
Live chat and email
Help center & Support portal
Customizable PHP source code
VOIP Phone / Click to call
Advanced Reporting with Kayako Query Language (KQL)
Automation (SLAs
Macros
Workflows)
Multiple brands
multiple languages
REST APIs
Live chat and email

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Key Specification

Other Categories:	Live Chat Software Ticketing Software customer service software
Deployment:
Customer Support:	Email,Live Chat,Online (Ticket)
Customization:	Yes
Languages Support:	English

Who uses Kayako

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	Kayako Ltd.
Headquarter:
Social Media:	Facebook Twitter LinkedIn

Kayako Description

Kayako Messenger is more than just simple live chat. Your team and your customers can pick up the conversation on your website and across channels, real-time or not.

Kayako Classic Documentation: