Jitbit Helpdesk

By Jitbit Helpdesk

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Jitbit Helpdesk is a ticketing system and helpdesk software that is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service

Pricing of Jitbit Helpdesk

Freelancer

USD 29.00

/Month

Buy Now

1 agent
Unlimited storage
All the core features
iOS/Android apps
Custom domain
1 agent
Unlimited storage
All the core features
iOS/Android apps
Custom domain

Startup

USD 69.00

/Month

Buy Now

4 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain
4 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain

Company

USD 129.00

/Month

Buy Now

7 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup
7 agents
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup

Enterprise

USD 249.00

/Month

Buy Now

9 agents
$29 extra
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup
Hide "powered by Jitbit"
Expedited support
HIPAA compliance
BAA
9 agents
$29 extra
Unlimited storage
All the core features
iOS/Android apps
Custom domain
Downloadable backup
Hide "powered by Jitbit"
Expedited support
HIPAA compliance
BAA

Small (For Your Server)

USD 2.00

One-Time Perpetual License

Buy Now

10 agents
Free upgrades for 1 year
Perpetual license
10 agents
Free upgrades for 1 year
Perpetual license

Company (For Your Server)

USD 3.00

One-time Perpetual License

Buy Now

20 agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML
20 agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML

Enterprise (For Your Server)

USD 6.00

One-time Perpetual License

Buy Now

Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML
Expedited support
Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML
Expedited support

Source Codes

USD 0.00

Buy Now

Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML
Expedited support
Source codes included
Unlimited agents
Free upgrades for 1 year
Perpetual license
iOS/Android apps
API
SAML
Expedited support
Source codes included

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Key Features of Jitbit Helpdesk

Key Features:

Automated Routing
Community Forums
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat

Key Specification

Other Categories:	Help Desk Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Business Hours,Online (Ticket)
Customization:	No
Languages Support:	English