HelpRealm

By HelpRealm

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HelpRealm is a customer support system that allows users to create support requests using a personal workspace contact form. The form allows for textual content and attachments to be included in the request. The system creates a smooth communication platform for small teams and freelancers by widely managing groups, agents, and other system settings while keeping users notified of ticket events via email. This platform supports features like unlimited tickets/agents/groups, various ticket types/statuses/priorities, different agent roles, routes tickets through groups, customizes ticket contact form, personal FAQ for customers, Gravatar support, Multilanguage ready, and more. The software offers protection modules against XSS, SQL injection, CSRF, and spam. It also provides users with a customer view that helps them to see how the visitors’ ticketing pages would look like. A customer can either get to see a form for raising tickets, or may also access a personal page wherein all their ticket information and conversion details would

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Key Features of HelpRealm

Key Features:

Automated Routing
Community Forums
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
Macros (Templated Responses)
Customizable Branding
Contract (SLA Management)
Alerts (Escalation)
Live Chat

Key Specification

Other Categories:	Help Desk Software Help Desk Software For Free
Deployment:	Cloud Hosted
Customer Support:	Online (Ticket)
Customization:	No
Languages Support:	English