Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Gorgias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Gorgias, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their
Pricing of Gorgias
- 50 billable tickets / month (+ $0.40 / extra ticket)
- 3 user seats
- 2 social media channels: Facebook
- Limited active integrations: From a library of 94 apps
- Support reporting
- Starter customer services
- Voice Add-on 30 per Month (0-24 Monthly Voice Tickets)
- 30 per Month (0-24 Monthly Voice Tickets)
- SMS Add-on $20 per Month (0-24 Monthly SMS Tickets)
- $20 per Month (0-24 Monthly SMS Tickets)
- 50 billable tickets / month (+ $0.40 / extra ticket)
- 3 user seats
- 2 social media channels: Facebook
- 300 billable tickets / month (+ $40 / 100 extra tickets)
- Up to 500 user seats
- 2 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support reporting
- Basic customer services
- Automation Add-on $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yea
- 2
- 000 billable tickets / month (+ $36 / 100 extra tickets)
- Up to 500 user seats
- 2 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Pro customer services
- Automation Add-on $180 per Month billed Monthly $150 per Month billed Yearly
- $180 per Month billed Monthly
- $150 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Mo
- 5
- 000 billable tickets / month (+ $36 / 100 extra tickets)
- Up to 500 user seats
- 3 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Advanced customer services
- Automation Add-on $450 per Month billed Monthly $375 per Month billed Yearly
- $450 per Month billed Monthly
- $375 per Month billed Yearly
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Mont
- Custom billable tickets / month
- Up to 500 user seats
- 3 social media channels: Facebook
- 150 active integrations: From a library of 94 apps
- Support & revenue reporting
- Enterprise customer services
- Automation Add-on: Custom
- Voice Add-on (0-24 Monthly Voice Tickets) $30 per Month billed Monthly $25 per Month billed Yearly
- $30 per Month billed Monthly
- $25 per Month billed Yearly
- SMS Add-on (0-24 Monthly SMS Tickets) $20 per Month billed Monthly $17 per Month billed Yearly
- $20 per
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Key Features of Gorgias
Key Features:
Key Specification
| Other Categories: | Help Desk Software Ticketing Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket),Business Hours |
| Customization: | No |
| Languages Support: | English |
Who uses Gorgias
SMEs
Enterprises
Company Details
| Company Name: | Gorgias |
|---|---|
| Headquarter: | San Francisco, California United States |
| Social Media: |
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Gorgias Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Gorgias are as follows :
- SMEs
- Enterprises
Gorgias has 5 plans,
- Starter USD 10.00 /Month
- Basic USD 60.00 /Month
- Pro USD 360.00 /Month
- Advanced USD 900.00 /Month
- Enterprise USD 0.00
Gorgias is allowed 0 Days Free Trial.
The key featuers of Gorgias are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Gorgias pricing model : Yearly,Monthly
Gorgias is Online Software.
No
Gorgias offers Phone,Online (Ticket),Business Hours support.
Gorgias provides Help Guides,Video Guides,Blogs for the software training.
