Elevio is a customer education platform that uses the Elevio Assistant and Hotspots to deliver instant contextual support right within your product. Hotspots are positioned anywhere on your page and provide instant prompts to inline help. They also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average. Advisor uses machine learning to help you continuously improve your docs based on engagement and feedback.
Pricing of Elevio
Starter
USD 119
/Month
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
Regular
USD 179
/Month
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
Premium
USD 359
/Month
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
Elevio + Dixa
USD 0
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interactions
- Use customer history and context to match customers with the right agent
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interact
Key Features of Elevio
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Elevio
SMEs
Enterprises
Company Details
- Company Name: Elevio
- Website: Visit Website
- Headquarter:
Melbourne, Victoria Australia
- Social Media:
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Elevio Video
Elevio Screenshots
User Reviews Write a Review
FAQ's
Q. Who are the main user group of Elevio?
The user group of Elevio are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Elevio cost?
Elevio has 4 plans,
- Starter USD 119 /Month
- Regular USD 179 /Month
- Premium USD 359 /Month
- Elevio + Dixa USD 0
Q. What are the main features of Elevio?
The key featuers of Elevio are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does Elevio support?
Elevio pricing model : Monthly,Yearly
Q. Is Elevio is online or offline?
Elevio is Online Software.
Q. Is customization possible in Elevio?
No
Q. What type of support does Elevio provide?
Elevio offers Online (Ticket) support.
Q. What type of guides provided by Elevio for training?
Elevio provides Help Guides,Blogs for the software training.
