Elevio is a customer education platform that uses the Elevio Assistant and Hotspots to deliver instant contextual support right within your product. Hotspots are positioned anywhere on your page and provide instant prompts to inline help. They also intelligently surface relevant content right before your customers submit support tickets, to instantly resolve issues and actively deflect 20% of customer tickets on average. Advisor uses machine learning to help you continuously improve your docs based on engagement and feedback.
Pricing of Elevio
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 3 Team Members
- Visualizer Point & Click Tool
- Unlimited Articles
- Basic Modules
- Basic Hosted KB
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 5 Team Members
- Includes features of Starter plan
- plus
- Help Desk Integrations
- Article Interlinking & Permissions
- Advanced Modules
- Customised Hosted KB
- Reporting & Analytics
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- 10 Team Members
- Includes features of Regular plan
- plus
- Article Auto-Syncing
- Serve Multi-lingual Content
- Priority Support
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interactions
- Use customer history and context to match customers with the right agent
- Natively-built platform unifying interactions across all channels
- Free platform set-up to find the optimal fit for your business
- Scale profitably with seasonal agent packages to meet demands
- Personalize interact
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Key Features of Elevio
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Elevio
SMEs
Enterprises
Company Details
| Company Name: | Elevio |
|---|---|
| Headquarter: | Melbourne, Victoria Australia |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Elevio are as follows :
- Enterprises
- SMEs
- SMEs
Elevio has 4 plans,
- Starter USD 119.00 /Month
- Regular USD 179.00 /Month
- Premium USD 359.00 /Month
- Elevio + Dixa USD 0.00
Elevio is allowed 0 Days Free Trial.
The key featuers of Elevio are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Elevio pricing model : Monthly,Yearly
Elevio is Online Software.
No
Elevio offers Online (Ticket) support.
Elevio provides Help Guides,Blogs for the software training.
