Pricing of eGain Mail
eGain Mail
- Predefined workflows to manage incoming email and webform inquiries.
- Service level agreement (SLA) triggers to automate email routing and monitoring.
- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
- Tracking of all customer queries.
- Complete customer information and interaction history
- across channels
- to email customer service agents
- enabling informed interactions.
- Access to the centralized knowledge base that e
Key Features of eGain Mail
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses eGain Mail
SMEs
Enterprises
Company Details
- Company Name: eGain Mail
- Website: Visit Website
- Headquarter: NA,
- Social Media:
Description
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eGain Mail Video
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User Reviews Write a Review
FAQ's
The user group of eGain Mail are as follows :
- Enterprises
- SMEs
- SMEs
eGain Mail has 1 plans,
- eGain Mail USD 0
The key featuers of eGain Mail are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
eGain Mail pricing model : Onetime(Perpetual License)
eGain Mail is Online Software.
No
eGain Mail offers Online (Ticket) support.
eGain Mail provides Help Guides,Blogs,Video Guides for the software training.
