eGain Mail helps companies manage large volumes of customer emails and web forms responsively and effectively, providing the exceptional customer service that differentiates your company from competitors immediately.
Pricing of eGain Mail
- Predefined workflows to manage incoming email and webform inquiries.
- Service level agreement (SLA) triggers to automate email routing and monitoring.
- Intelligent parsing of the content of all inbound email queries. Ability to send auto-responses and recommend responses to agents.
- Tracking of all customer queries.
- Complete customer information and interaction history
- across channels
- to email customer service agents
- enabling informed interactions.
- Access to the centralized knowledge base that e
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of eGain Mail
Key Features:
Key Specification
| Other Categories: | Help Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses eGain Mail
SMEs
Enterprises
Company Details
| Company Name: | eGain Mail |
|---|---|
| Headquarter: | NA, |
| Social Media: |
Most Popular Software
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
0.0
eGain Mail Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of eGain Mail are as follows :
- Enterprises
- SMEs
- SMEs
eGain Mail has 1 plans,
- eGain Mail USD 0.00
eGain Mail is not allowing Free Trial.
The key featuers of eGain Mail are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
eGain Mail pricing model : Onetime(Perpetual License)
eGain Mail is Online Software.
No
eGain Mail offers Online (Ticket) support.
eGain Mail provides Help Guides,Blogs,Video Guides for the software training.
