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ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
Pricing of ChatMate
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Standard Knowledge Base
- Chat and Email Support
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Stand
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
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Key Features of ChatMate
Key Features:
Key Specification
| Other Categories: | Live Chat Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses ChatMate
SMEs
Enterprises
Company Details
| Company Name: | ChatMate |
|---|---|
| Headquarter: | Kingsland, |
| Social Media: |
Most Popular Software
Alternative
ChatMate Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of ChatMate are as follows :
- Enterprises
- SMEs
- SMEs
ChatMate has 4 plans,
- Basic USD 179.00 /Month
- Regular USD 299.00 /Month
- Growth USD 499.00 /Month
- Enterprise USD 0.00
ChatMate is allowed 0 Days Free Trial.
The key featuers of ChatMate are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
ChatMate pricing model : Onetime(Perpetual License)
ChatMate is Online Software.
No
ChatMate offers Phone,Online (Ticket) support.
ChatMate provides Help Guides,Blogs,Video Guides for the software training.
