ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user.
Pricing of ChatMate
Basic
USD 179
/Month
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Standard Knowledge Base
- Chat and Email Support
- Upto 90 chats a month
- Additional Chat $1.50
- Average 5 Minutes Chat
- Real People
- 24x7/365 Days
- Free Setup
- Your Branded Chat Window
- Free Live Chat Plugin
- Enquirers Shared on Email
- Monthly Performance Report
- Six Monthly Renewal
- Stand
Regular
USD 299
/Month
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
- Upto 180 chats a month
- Additional Chat $1.00
- Includes features of Basic plan
- plus
- Tailored Design and Greetings
- Tailored Knowledge Base
- Specialised Training
- Monthly Knowledge Base Review
- Chat
- Email and Phone Support
Growth
USD 499
/Month
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
- Upto 400 chats a month
- Includes features of Regular plan
- plus
- Integration to CRM or Booking Systems
Enterprise
USD 0
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
- Unlimited Conversations
- Multichannel Solution
- Chatbots and Real People
- Bespoke Integrations
- Tailored CX Design
- Tailored Knowledge Base
- Specialised Service training
- System Access and Updates
- Dedicated Project Team
- Minimum 1 Year Contract
Key Features of ChatMate
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses ChatMate
SMEs
Enterprises
Company Details
- Company Name: ChatMate
- Website: Visit Website
- Headquarter: Kingsland,
- Social Media:
Description
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ChatMate Video
ChatMate Screenshots
User Reviews Write a Review
FAQ's
Q. Who are the main user group of ChatMate?
The user group of ChatMate are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does ChatMate cost?
ChatMate has 4 plans,
- Basic USD 179 /Month
- Regular USD 299 /Month
- Growth USD 499 /Month
- Enterprise USD 0
Q. What are the main features of ChatMate?
The key featuers of ChatMate are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Q. What pricing model does ChatMate support?
ChatMate pricing model : Onetime(Perpetual License)
Q. Is ChatMate is online or offline?
ChatMate is Online Software.
Q. Is customization possible in ChatMate?
No
Q. What type of support does ChatMate provide?
ChatMate offers Phone,Online (Ticket) support.
Q. What type of guides provided by ChatMate for training?
ChatMate provides Help Guides,Blogs,Video Guides for the software training.
