AlphaCX is an all-in-one customer support and digital commerce tool that provides a unified inbox for capturing email, chat, and WhatsApp interactions, as well as Facebook interactions, in order to respond to customers while keeping them engaged. The software also features in-built feedback tools for capturing customer data, as well as the ability to export tickets in PDF and CSV formats for delivering regulatory reports.
Pricing of AlphaCX
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
- 3 Users
- Live Chat
- Facebook Messenger
- Instagram DM
- 1000 Contact limit
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
- WhatsApp Messaging
- Facebook Messenger
- Instagram Messaging
- Email-to-ticket
- Knowledge Base
- Customer Feedback
- Automation
- Auto Ticket Distribution
- Report Export
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
- Includes features of Alpha plan
- plus
- Unlimited Users
- Unlimited Contacts
- API Integration
- Team Structure
- AD/LDAP Integration
- Custom Email Signature
- Customer Portal
- Brand Theme
- Private-Hosted Option
- Dedicated Account Manager
Awards & Badges Received
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Key Features of AlphaCX
Key Features:
Key Specification
| Other Categories: | Help Desk Software Help Desk Software For Free |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses AlphaCX
SMEs
Enterprises
Company Details
| Company Name: | AlphaCX |
|---|---|
| Headquarter: | Lagos, Lagos Nigeria |
| Social Media: |
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AlphaCX Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of AlphaCX are as follows :
- Enterprises
- SMEs
- SMEs
AlphaCX has 3 plans,
- Free Plan USD 0.00
- Alpha Plan USD 20.00 /User/Month
- Enterprise USD 0.00
AlphaCX is allowed 0 Days Free Trial.
The key featuers of AlphaCX are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
AlphaCX pricing model : Monthly,Yearly
AlphaCX is Online Software.
No
AlphaCX offers Phone,Online (Ticket) support.
AlphaCX provides Help Guides,Blogs,Video Guides for the software training.
