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VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk. VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text. VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy. Moreover, VoiceBase can even analyse chat, CRM data,
Pricing of VoiceBase
- Ensure Compliance
- Spot & Reduce Fraud
- Retain Customers
- Improve Agent Performance
- Automate PCI Redaction
- Track Conversions
- Predict Churn
- Optimize CX
- Track product questions
- Watch trends by region
- Measure Brand Sentiment
- Campaign Attribution
- Ensure Compliance
- Spot & Reduce Fraud
- Retain Customers
- Improve Agent Performance
- Automate PCI Redaction
- Track Conversions
- Predict Churn
- Optimize CX
- Track product questions
- Watch trends by region
- Measure Brand Sentiment
- Campaign Attribution
Key Specification
| Other Categories: | Speech Analytics Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses VoiceBase
SMEs
Enterprises
Company Details
| Company Name: | VoiceBase |
|---|---|
| Headquarter: | Berkeley, |
| Social Media: |
Most Popular Software
Alternative
VoiceBase Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of VoiceBase are as follows :
- Enterprises
- SMEs
- SMEs
VoiceBase has 1 plans,
- VoiceBase USD 0.00
VoiceBase is not allowing Free Trial.
VoiceBase pricing model : Onetime(Perpetual License)
VoiceBase is Online Software.
No
VoiceBase offers Online (Ticket) support.
VoiceBase provides Help Guides,Blogs,Video Guides for the software training.
