VoiceBase is a speech analytics software that helps companies to turn voice data into useful insights. It is an AI-powered software that is capable of understanding sentiments in customers’ voices. In this way, it enables companies to discover new ways to maximise revenue, lower call centre costs and minimise compliance risk.
VoiceBase comes with Intelligence and Natural Language Processing tools that can be used to turn raw, unstructured call data into informative, structured data, which can be easily analysed. The same tools can also be used to convert speech into text.
VoiceBase is capable of automatically detecting and redacting the sensitive PCI/PII data present in the audio and transcript. It comes with 40 different types of paralinguistic metrics such as overtalk, silence, sentiment and dynamism. With these features, the tool detects and predicts even highly complex behaviour with great accuracy.
Moreover, VoiceBase can even analyse chat, CRM data,
Pricing of VoiceBase
VoiceBase
USD 0
- Ensure Compliance
- Spot & Reduce Fraud
- Retain Customers
- Improve Agent Performance
- Automate PCI Redaction
- Track Conversions
- Predict Churn
- Optimize CX
- Track product questions
- Watch trends by region
- Measure Brand Sentiment
- Campaign Attribution
- Ensure Compliance
- Spot & Reduce Fraud
- Retain Customers
- Improve Agent Performance
- Automate PCI Redaction
- Track Conversions
- Predict Churn
- Optimize CX
- Track product questions
- Watch trends by region
- Measure Brand Sentiment
- Campaign Attribution
Key Features of VoiceBase
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses VoiceBase
SMEs
Enterprises
Company Details
- Company Name: VoiceBase
- Website: Visit Website
- Headquarter: Berkeley,
- Social Media:
Description
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FAQ's
Q. Who are the main user group of VoiceBase?
The user group of VoiceBase are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does VoiceBase cost?
VoiceBase has 1 plans,
- VoiceBase USD 0
Q. What are the main features of VoiceBase?
The key featuers of VoiceBase are as follows :
Q. What pricing model does VoiceBase support?
VoiceBase pricing model : Onetime(Perpetual License)
Q. Is VoiceBase is online or offline?
VoiceBase is Online Software.
Q. Is customization possible in VoiceBase?
No
Q. What type of support does VoiceBase provide?
VoiceBase offers Online (Ticket) support.
Q. What type of guides provided by VoiceBase for training?
VoiceBase provides Help Guides,Blogs,Video Guides for the software training.
