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Castel Communications offers a transcription service that can be used to improve your contact center's post-call review process. The user-friendly post-call evaluation feature provides clear and understandable information about client interactions. Automate the review of client discussions by utilizing voice transcription skills. Keep a record of the call's outcomes for training and legal purposes. It has a search option that allows you to find specific terms and phrases that are relevant to your customer life cycle quickly. 'Repeatedly called,' 'unacceptable,' or 'cancel account,' for example. Helps to swiftly show performance trends and core causes of compliance issues by categorizing post-call statistics. For instance, customer displeasure, perplexity, or anxiety. Through proactive compliance and best practices based on actionable data, Castel Communications assists contact centers in meeting operational milestones.
Pricing of Castel Explore
- Streamlined speech transcription
- Detailed post-call analysis
- A scalable solution
- Call analysis
- Targeted search
- Result trendspotting
- Contextual association
- Adaptive transcription
- Team collaboration
- Other related capabilities
- Streamlined speech transcription
- Detailed post-call analysis
- A scalable solution
- Call analysis
- Targeted search
- Result trendspotting
- Contextual association
- Adaptive transcription
- Team collaboration
- Other related capabilities
Key Specification
| Other Categories: | Speech Analytics Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Castel Explore
SMEs
Enterprises
Company Details
| Company Name: | Castel Explore |
|---|---|
| Headquarter: | New York City, |
| Social Media: |
Most Popular Software
Alternative
Castel Explore Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Castel Explore are as follows :
- Enterprises
- SMEs
- SMEs
Castel Explore has 1 plans,
- Castel Explore USD 0.00
Castel Explore is not allowing Free Trial.
Castel Explore pricing model : Onetime(Perpetual License)
Castel Explore is Online Software.
No
Castel Explore offers Online (Ticket) support.
Castel Explore provides Help Guides,Blogs,Video Guides for the software training.
