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The SpiceCSM Engagement Suite software is an All-in-one platform that is used to manage the customer journey. The software offers a Data Integration platform that can pull data from many different systems into one application. The drag-and-drop Process editor tool is used to increase data integrity, and security with external data connection. The Reporting tool is used to measure the performance of business via dashboards in real-time. Small, Medium companies make use of the software.
Pricing of SpiceCSM Engagement Suite
- Unified User Interface (UUI)
- Customizable CRM
- Guided Process / Agent Scripting
- Multiple Brands / Campaigns
- Skills Based Routing
- Universal CTI (telephony) Connector API
- Advanced Company
- Campaign
- Account
- Case (ticket) Management
- Standard reports
- Knowledgebase
- Visual Process Editor (Basic)
- Robust decision tree logic
- Data collection forms
- Variable based workflow logic
- Scheduled business rules
- Embed process content to a public URL
- Theming Engine (white label)
- Surveys capability
- Abstract builder (S
- Includes features of Professional plan
- plus
- SpiceCSM Automation Suite
- Visual Process Editor (Advanced Automation Nodes)
- Automated workflow processes
- Live Automated Business Rules
- Process initiated scheduled events
- Process driven API calls
- Report Builder design module
- Includes features of Professional plan
- plus
- SpiceCSM Automation Suite
- Visual Process Editor (Advanced Automation Nodes)
- Automated workflow processes
- Live Automated Business Rules
- Process initiated scheduled events
- Process driven A
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Key Features of SpiceCSM Engagement Suite
Key Features:
Key Specification
| Other Categories: | CRM Software CRM Software For Small Business |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SpiceCSM Engagement Suite
SMEs
Enterprises
Company Details
| Company Name: | SpiceCSM Engagement Suite |
|---|---|
| Headquarter: | Potsdam, |
| Social Media: |
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SpiceCSM Engagement Suite Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of SpiceCSM Engagement Suite are as follows :
- Enterprises
- SMEs
- SMEs
SpiceCSM Engagement Suite has 2 plans,
- Professional USD 100.00 /User/Month
- Enterprise USD 130.00 /User/Month
SpiceCSM Engagement Suite is not allowing Free Trial.
The key featuers of SpiceCSM Engagement Suite are as follows :
- Marketing Automation
- Project Management
- Lead Scoring
- Customer Support
- List Management
- Product Catalog
- Call Logging
- Contact Management
- Quotes (Proposals)
- Referral Tracking
SpiceCSM Engagement Suite pricing model : Monthly,Yearly
SpiceCSM Engagement Suite is Online Software.
No
SpiceCSM Engagement Suite offers Phone,Online (Ticket) support.
SpiceCSM Engagement Suite provides Help Guides,Blogs,Video Guides for the software training.
