SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports
Pricing of SnapEngage
Essentials
USD 16
/User/Month
- Minimum : 3 Users
- SnapEngage Integration API
- Zendesk
- Help Scout
- JIRA
- Salesforce Desk
- HubSpot
- Mobile SDK
- Facebook Messenger
- Tweet-to-Chat
- SMS-to-Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- ADA Accessibility (WCAG 2.1 Level AA)
- SOC 2 Certification
- End-to-End Encryption (SSL)
- Data At Rest Encryption
- GDPR-Compliant Chat
- HIPAA-Compliant Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- Third-Party Certification: Included with HIPAA Option
- Security Audit Logs: Included with HIPAA Option
Professional
USD 26
/User/Month
- Minium of 3 Users
- Includes features of Essentials plan
- plus
- Answer Bot: additional charges
- Guide Bot: additional charges
- Guide Bot Templates: additional charges
- Guide Bot Custom Surveys: additional charges
- Guide Bot Information Collection: additional charges
- Chatbot API: additional charges
- COVID-19 Coronavirus Symptom Checker Bot: additional charges
- Salesforce
- MS Dynamics Cloud
- Integration Custom Data Mapping
- Secure Data Transfer
- Admin License(s) Included: 1
- Widgets (Sub-Accounts) Included: 2
- H
Enterprise
USD 0
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO)
- Visitor Identity Verification (VIV)
- Additional Security Settings
- Admin License(s) Included: 2
- Widgets (Sub-Accounts) Included: 4
- Routing By Tag
- Agent Status API
- Agent Sub-Status
- Call Me (Click-to-Call)
- Real-Time Auto-Translation
- 24/7 Emergency Phone Case Submission Access
- Priority Case Routing
- Service SLA Credit Options
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO
Key Features of SnapEngage
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SnapEngage
SMEs
Enterprises
Company Details
- Company Name: SnapEngage
- Website: Visit Website
- Headquarter:
Boulder, Colorado United States
- Social Media:
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SnapEngage Video
SnapEngage Screenshots
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FAQ's
Q. Who are the main user group of SnapEngage?
The user group of SnapEngage are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does SnapEngage cost?
SnapEngage has 3 plans,
- Essentials USD 16 /User/Month
- Professional USD 26 /User/Month
- Enterprise USD 0
Q. What are the main features of SnapEngage?
The key featuers of SnapEngage are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Q. What pricing model does SnapEngage support?
SnapEngage pricing model : Onetime(Perpetual License)
Q. Is SnapEngage is online or offline?
SnapEngage is Online Software.
Q. Is customization possible in SnapEngage?
No
Q. What type of support does SnapEngage provide?
SnapEngage offers Phone,Online (Ticket) support.
Q. What type of guides provided by SnapEngage for training?
SnapEngage provides Help Guides,Blogs,Video Guides for the software training.
