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SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports
Pricing of SnapEngage
- Minimum : 3 Users
- SnapEngage Integration API
- Zendesk
- Help Scout
- JIRA
- Salesforce Desk
- HubSpot
- Mobile SDK
- Facebook Messenger
- Tweet-to-Chat
- SMS-to-Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- ADA Accessibility (WCAG 2.1 Level AA)
- SOC 2 Certification
- End-to-End Encryption (SSL)
- Data At Rest Encryption
- GDPR-Compliant Chat
- HIPAA-Compliant Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- Third-Party Certification: Included with HIPAA Option
- Security Audit Logs: Included with HIPAA Option
- Minium of 3 Users
- Includes features of Essentials plan
- plus
- Answer Bot: additional charges
- Guide Bot: additional charges
- Guide Bot Templates: additional charges
- Guide Bot Custom Surveys: additional charges
- Guide Bot Information Collection: additional charges
- Chatbot API: additional charges
- COVID-19 Coronavirus Symptom Checker Bot: additional charges
- Salesforce
- MS Dynamics Cloud
- Integration Custom Data Mapping
- Secure Data Transfer
- Admin License(s) Included: 1
- Widgets (Sub-Accounts) Included: 2
- H
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO)
- Visitor Identity Verification (VIV)
- Additional Security Settings
- Admin License(s) Included: 2
- Widgets (Sub-Accounts) Included: 4
- Routing By Tag
- Agent Status API
- Agent Sub-Status
- Call Me (Click-to-Call)
- Real-Time Auto-Translation
- 24/7 Emergency Phone Case Submission Access
- Priority Case Routing
- Service SLA Credit Options
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO
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Key Features of SnapEngage
Key Features:
Key Specification
| Other Categories: | Live Chat Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Phone,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SnapEngage
SMEs
Enterprises
Company Details
| Company Name: | SnapEngage |
|---|---|
| Headquarter: | Boulder, Colorado United States |
| Social Media: |
Most Popular Software
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SnapEngage Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of SnapEngage are as follows :
- Enterprises
- SMEs
- SMEs
SnapEngage has 3 plans,
- Essentials USD 16.00 /User/Month
- Professional USD 26.00 /User/Month
- Enterprise USD 0.00
SnapEngage is allowed 0 Days Free Trial.
The key featuers of SnapEngage are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
SnapEngage pricing model : Onetime(Perpetual License)
SnapEngage is Online Software.
No
SnapEngage offers Phone,Online (Ticket) support.
SnapEngage provides Help Guides,Blogs,Video Guides for the software training.
