BeyondTrust Remote Support

Surface and Eradicate Risks Lurking Within Your Identities

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support is an enterprise-grade remote access and support solution that enables secure, efficient assistance to desktops, servers, mobile devices, and systems—regardless of location. Designed for IT help desks and support teams, it allows technicians to resolve issues quickly via screen sharing, remote control, file transfer, and real-time chat. The platform emphasizes security with features like session logging, access controls, and encryption. BeyondTrust supports integrations with ITSM and identity solutions, helping organizations streamline workflows and maintain compliance. It’s trusted by global enterprises to deliver scalable, secure, and audit-friendly remote support experiences across both internal and external environments.

Pricing of BeyondTrust Remote Support

Basic

USD 1995.00

Per Month

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Cloud

USD 2.00

/Year

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Deployment : BeyondTrust Cloud Appliance
Unattended Support : Manage unattended devices
plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
Manage unattended devices
plus:
Unlimited remote access on LAN via RDP
Unlimited access on external networks via RDP/Jump technology
Unlimited access on isolated networks via Jump Zone Proxy
Platforms : Windows
Mac
and Linux Android and iOS Su

Owned Appliance

USD 0.00

One-time license

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Deployment : Physical Appliance or Virtual Appliance (vSphere
Hyper-V
Azure
or AWS) Hosted in your data center
Physical Appliance or Virtual Appliance (vSphere
Hyper-V
Azure
or AWS)
Hosted in your data center
Unattended Support : Manage unattended devices
plus: Unlimited remote access on LAN via RDP Unlimited access on external networks via RDP/Jump technology Unlimited access on isolated networks via Jump Zone Proxy
Manage unattended devices
plus:
Unlimited remote access on LAN via RDP

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Key Features of BeyondTrust Remote Support

Key Features:

Screen Sharing
Real-Time Chat
File Sharing
Surveys & Feedback
Session Recording
Session Transfer

Key Specification

Other Categories:	Remote Support Software
Deployment:	Cloud Hosted,Hybrid,On Premise,Any
Customer Support:	Email,Live Chat
Customization:	Yes
Languages Support:	English

Who uses BeyondTrust Remote Support

StartUps

SMEs

Agencies

Enterprises

Company Details

Company Name:	BeyondTrust
Headquarter:	Georgia United States
Social Media:	Facebook Twitter LinkedIn

BeyondTrust Remote Support Description

Why Choose BeyondTrust Remote Support?

BeyondTrust Remote Support delivers secure, scalable, and comprehensive support capabilities, ensuring sensitive data stays protected during remote sessions. It empowers IT teams to resolve issues faster, integrate seamlessly with existing ITSM tools, and maintain full audit trails—making it ideal for organizations prioritizing security, compliance, and efficient support delivery.

Benefits of BeyondTrust Remote Support

Faster issue resolution across platforms
Secure remote access with full session logging
Enhanced IT productivity and responsiveness
Reduces downtime and end-user disruption
Strengthens compliance with security policies

How to Use BeyondTrust Remote Support?

Start by installing the BeyondTrust console and setting up technician roles. Initiate support sessions via invitation, portal, or unattended access. Once connected, technicians can control devices, chat with users, transfer files, or escalate issues securely. Sessions are logged automatically for auditing, with optional integrations into ITSM and ticketing systems.

Features of BeyondTrust Remote Support (in points) (50 words)

Remote desktop control and screen sharing
File transfer and command line access
Session recording and audit logging
Multi-platform support (Windows, Mac, Linux, iOS, Android)
Custom branding and technician permissions
SAML/LDAP integration
Jump technology for unattended access
ITSM integrations (ServiceNow, Jira, etc.)

What Makes BeyondTrust Remote Support Different?

BeyondTrust stands out with its unmatched security features like granular access controls, encrypted sessions, and comprehensive audit logs. Unlike consumer-grade tools, it's built for enterprise environments with compliance in mind. Its seamless integration with ITSM platforms and support for all major operating systems makes it both powerful and flexible.

Who Can Benefit from BeyondTrust Remote Support?

IT support teams, MSPs, service desks, and enterprise IT departments across industries like finance, healthcare, education, and government can benefit. It’s ideal for organizations needing secure, compliant, and scalable remote support solutions to serve employees, customers, or remote infrastructure in real time.

Is BeyondTrust Remote Support Easy to Use?

Yes, BeyondTrust offers an intuitive technician console, simple session initiation, and browser-based access for end-users—no installation required. Its streamlined interface and guided workflows make it easy for both technical and non-technical users to operate, while advanced settings allow IT teams to configure powerful support environments quickly.

What Support Does BeyondTrust Remote Support Offer?

BeyondTrust provides 24/7 customer support, a detailed knowledge base, live training sessions, and implementation assistance. Enterprise users get access to account managers, technical support engineers, and custom onboarding services. Community forums, webinars, and certification programs are also available to help users maximize their investment in the platform.