Freshdesk Contact Center (Formerly Freshcaller) Pricing, Reviews, Features and Comparison

Freshdesk Contact Center (Formerly Freshcaller)

By Freshdesk Contact Center (Formerly Freshcaller)

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It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15 per month. Freshdesk Contact center is a cloud-based call center solution that is best suitable for customer support and sales teams. It is an easy-to-set-up software that requires an internet connection and a web browser to start supporting your customers. You can purchase local phone numbers and use call masking to mask your existing number with an alternative number. In addition, it has shared lines which allows you to share one number with multiple users. This software has a real-time dashboard that provides information about call queues, ongoing calls, and agent availability. It has an inbound caller id feature, which gives detailed information such as caller details and their previous interactions. It also offers a click-to-call feature from the CRM software. The pricing plans are based on the number of users and starts at $15

Pricing of Freshdesk Contact Center (Formerly Freshcaller)

Yearly Monthly

Yearly

Monthly

Sprout

USD 0

Buy Now

Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Blossom

USD 0

Buy Now

Includes features of Sprout Plan
plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Includes features of Sprout Plan
plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Garden

USD 0

Buy Now

Includes features of Blossom plan
plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Includes features of Blossom plan
plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate

USD 0

Buy Now

Includes features of Garden plan
plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Includes features of Garden plan
plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
24x7 Email Support
24x5 Chat Support and 24x5 Ph

Forest

USD 0

Buy Now

Includes features of Estate plan
plus
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech Enabled IVR (Phone Trees) (Freddy)
Voicebot (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Includes features of Estate plan
plus
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech Enabled IVR (Phone Trees) (Freddy)
Voicebot (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support

Estate Omnichannel

USD 0

Buy Now

Everything in Estate of Freshdesk
Freshchat
Freshcaller and more
Phone
Email
Social
Chat channels
Messaging (Add-Ons)
Omnichannel Customer Timeline
Roles and Permissions
Custom Reports
Co-browsing
Multilingual Support
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Everything in Estate of Freshdesk
Freshchat
Freshcaller and more
Phone
Email
Social
Chat channels
Messaging (Add-Ons)
Omnichannel Customer Timeline
Roles and Permissions
Custom Reports
Co-browsing
Multilingual Su

Forest Omnichannel

USD 0

Buy Now

Everything in Estate of Freshdesk
Freshchat
Freshcaller and more
Agent Scripts (Freddy)
Voicebot (Freddy)
Email Bot (Freddy)
Chatbots (Freddy)
Omniroute ™
Auto-triage (Freddy)
Speech Enabled IVR (Freddy)
Abandoned Call Metrics
IP Whitelisting
Includes 5000 Freddy sessions/month (Freddy)
24x7 Email Support
24x5 Chat Support and 24x5 Phone Support
Everything in Estate of Freshdesk
Freshchat
Freshcaller and more
Agent Scripts (Freddy)
Voicebot (Freddy)
Email Bot (Freddy)
Chatbots (Freddy)
Omnir

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Key Features of Freshdesk Contact Center (Formerly Freshcaller)

Key Features:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring
Live Chat
Progressive Dialer
Predictive Dialer

Key Specification

Other Categories:	Call Center Software
Deployment:	Cloud Hosted
Customer Support:	Phone,Business Hours,Online (Ticket)
Customization:	No
Languages Support:	English

Who uses Freshdesk Contact Center (Formerly Freshcaller)

Personal

SMEs

Enterprises

Company Details

Company Name:	Freshdesk Contact Center (Formerly Freshcaller)
Headquarter:	San Mateo, California United States
Website:	Visit Website
Social Media:	Facebook Twitter LinkedIn