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The Dynamic Contact Center Manager (DCCM) software is a user-friendly platform that allows you to manage your contact center operators in minutes. The software offers tags/aliases for cryptic parameter names to identify parameters and achieve the target SLA objectives. You can also analyze comprehensive audit trails with a time stamp and notes entered by the users. In addition, the software provides performance reports that you can download in Excel file formats. The DCCM software is ideal for small to medium sized companies.
Pricing of Dynamic Contact Center Manager
- Browser-based
- Role-based security
- User-friendly aliases/tags for cryptic parameter names
- Built – in validation with lower and upper limits for parameters
- Comprehensive audit trail for all changes with relevant notes
- Real-time key-value pair updates through the Genesys Configuration Server
- utilizing the Genesys Software Development Kit (SDK)
- Standard hardware & software-based
- Browser-based
- Role-based security
- User-friendly aliases/tags for cryptic parameter names
- Built – in validation with lower
Key Specification
| Other Categories: | Contact Center Operations Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Business Hours,Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Dynamic Contact Center Manager
SMEs
Enterprises
Company Details
| Company Name: | Dynamic Contact Center Manager |
|---|---|
| Headquarter: | Edison, |
| Social Media: |
Most Popular Software
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Dynamic Contact Center Manager Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Dynamic Contact Center Manager are as follows :
- Enterprises
- SMEs
- SMEs
Dynamic Contact Center Manager has 1 plans,
- Dynamic Contact Center Manager USD 0.00
Dynamic Contact Center Manager is not allowing Free Trial.
Dynamic Contact Center Manager pricing model : Onetime(Perpetual License)
Dynamic Contact Center Manager is Online Software.
No
Dynamic Contact Center Manager offers Business Hours,Online (Ticket) support.
Dynamic Contact Center Manager provides Help Guides,Blogs,Video Guides for the software training.
