Dextr.Cloud is a customer experience managing platform that enables its users to engage customers in the purchasing process and support inquiries. The software uses the latest serverless technology from AWS in order to deliver a secure, elastic and highly available platform for its users. Dextr Omni-channel provides its users with an intuitive and unified interface that enables the agents to respond to customer communications across multiple channels such as email, chat, and social all in one queue. Pre-scripted answers are provided to the commonly asked questions. The software provides its users with a real-time agent and queue performance, silent monitoring or coaching, advanced activity filtering, listen and download recordings, ad-hoc and scheduled closures and personalized company branding. Dextr.Cloud software delivers powerful collaboration features directly to the desktop of the agent and enables them to check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the ordinary resolution flow. The software also provides robust pre-built integrations
Pricing of Dextr.Cloud
- 360 agent minute shift
- 5 day work week
- 4.1 week month
- 50 week year
- which is about $2.50 a day.
- Customizable branding and login URL
- Fine-grained feature access via roles and permissions
- SAML support
- Team status display
- Agent to Agent Voice and Chat Collaboration
- Supervisor Monitoring and Coaching
- Omni-channel Email
- SMS/MMS enables text and pics to the next available agent
- Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
- Enhance activity reporting
Key Features of Dextr.Cloud
Key Features:
Key Specification
| Other Categories: | Call Center Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Dextr.Cloud
SMEs
Enterprises
Company Details
| Company Name: | Dextr.Cloud |
|---|---|
| Headquarter: | Las Vegas, California United States |
| Social Media: |
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Dextr.Cloud Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of Dextr.Cloud are as follows :
- Enterprises
- SMEs
- SMEs
Dextr.Cloud has 1 plans,
- Dextr.Cloud USD 0.00
Dextr.Cloud is allowed 0 Days Free Trial.
The key featuers of Dextr.Cloud are as follows :
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Dextr.Cloud pricing model : Onetime(Perpetual License)
Dextr.Cloud is Online Software.
No
Dextr.Cloud offers Online (Ticket) support.
Dextr.Cloud provides Help Guides,Blogs,Video Guides for the software training.
