BMC Helix ITSM is a powerful, customer-centric system that uses emerging technologies, such as Machine Learning and Artificial Intelligence, to transform ITSM principles from Remedy into more agile solutions. The software helps with predictive service management using features like auto-classification, routing of incidents and assignment. BMC Helix ITSM has multi-cloud capabilities to manage broker incidents, for releases and changes across cloud providers. The software also helps to create and resolve problems faster with its context-aware, intelligent and proactive incident matching facilities. It includes all IT services that are required to manage change, service requests, assets, knowledge and identity monitoring. Further, businesses can provide key information to their customers and support people whenever needed using its built-in Knowledge-Centred Service (KCS) functionality. The accessibility and flow of information also become easy with BMC Helix ITSM through its smart reports and interactive dashboard.
Pricing of BMC Helix ITSM
- Incident & Problem Management
- Knowledge Management
- BMC Helix Multi-Cloud Service Management
- Smart Reporting
- Change Management
- Release Management
- BMC Helix Digital Workplace
- Asset Management
- Configuration Management (CMDB)
- Service Request Management
- Service Level Management
- Incident & Problem Management
- Knowledge Management
- BMC Helix Multi-Cloud Service Management
- Smart Reporting
- Change Management
- Release Management
- BMC Helix Digital Workplace
- Asset Management
- Configuration Management (CMDB)
- Serv
Key Specification
| Other Categories: | Service Desk Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses BMC Helix ITSM
SMEs
Enterprises
Company Details
| Company Name: | BMC Helix ITSM |
|---|---|
| Headquarter: | Houston, Texas United States |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of BMC Helix ITSM are as follows :
- Enterprises
- SMEs
- SMEs
BMC Helix ITSM has 1 plans,
- BMC Helix ITSM USD 0.00
BMC Helix ITSM is allowed 0 Days Free Trial.
BMC Helix ITSM pricing model : Onetime(Perpetual License)
BMC Helix ITSM is Online Software.
No
BMC Helix ITSM offers Online (Ticket) support.
BMC Helix ITSM provides Help Guides,Blogs,Video Guides for the software training.
