What is 800.com?
-
Many businesses seek out vanity, toll–free phone numbers as they are easy to remember and positively impact brand identity. Vanity phone numbers are also helpful for tracking marketing campaigns and help generate traffic and leads.
- Vanity phone numbers are a valuable marketing and brand asset and simply relying on a standard phone number means your employees are tied to a single phone line. There are a variety of companies when it comes to purchasing vanity business phone numbers, and 800.com is a popular option with thousands of five-star reviews and happy customers.
- 800.com is a vanity business phone number company that offers 800 toll-free numbers, as well as local numbers. 800. com’s vanity phone numbers come with features like SMS marketing, call forwarding, call analytics, and call tracking.
- While other platforms only offer one or two of these features, 800.com is a full-service call tracking and vanity phone number software that manages your business phone number to improve customer service and increase your marketing return on investment (ROI).
- With a helpful customer support team, the ability to cancel anytime, and an open API for custom reporting options, 800.com is used by 45,000 companies across 64 countries.
- 800.com powers 12 million calls and 1.7 million texts per year.
List of features you should look for in 800.com
When searching for the right vanity phone number platform, you need to make sure it fits your business goals, needs, and budget. 800.com offers a full suite of business phone number capabilities, helping businesses increase their sales globally.
1. Vanity phone number marketplace
800.com has an extensive vanity phone number marketplace that helps you choose from hundreds of easy-to-remember pattern numbers. 800.com even lists out transparent pricing, so you can see exactly what you will pay per month. Pick your perfect pattern from their suggestions, or purchase a phone number you already want.
2. Easy purchasing
It's incredibly easy to purchase a phone number from 800.com. Once you input your ideal phone number, you can secure a premium number immediately with no set-up fees. An easy checkout process lets you put in your payment details, and securely check out with a credit or debit card, or through PayPal. Plus, your $25 activation fee is waived.
3. Seamless call forwarding
Once you've purchased your vanity phone number, you get access to a wide variety of additional features. Call forwarding from 800.com helps you use your cell phone, landline, or work phone to answer a forwarded call. 800.com makes it incredibly easy to select your routing method and send calls during certain hours to a different number.
4. Custom vanity phone numbers
Set up any kind of vanity phone number or local number through 800.com. This helps your customers easily remember how to call you and increases overall brand awareness.
5. Robust call tracking
Call tracking gives you comprehensive analytics on exactly who is calling you and where they're calling from. It also helps you track marketing campaigns, find campaign traffic sources, tag callers, and track valuable leads. You'll be able to see exactly who calls you and how they discovered your business.
6. Call analytics
With 800.com call analytics, you'll be able to spot trends and patterns within your call metrics. You can see how call volume increases over time and even drill down to a granular level like geolocation, time, and length of calls. You can even record and transcribe calls for easy sharing with your team. 800.com also offers keyword spotting so you can detect valuable conversations with words like “refund” or a competitor's name.
7. SMS business texting
One of the best features of a vanity phone number from 800.com is business texting. Instead of sending a marketing message to a cluttered email inbox, directly contact your customers or prospects via text message. Announce sales or specials, and you can even automate messages like a coupon code for visiting your website.
8. Transparent pricing
800.com transparent pricing is flexible and affordable and is listed on their website. There are no set-up fees, and you can cancel anytime. Plus, if you purchase an annual plan, you'll save 15%.
With 800.com, you're able to start using your own custom vanity business phone number in minutes. It helps improve brand recognition and memorability, and additional features like text messaging, call forwarding, and analytics help you grow your business and increase sales.
When considering purchasing a vanity phone number, you'll want to make sure your platform has a variety of features that will benefit your business.
- Extensive vanity phone number marketplace
- Easy checkout and sign-up process
- Extensions
- Fax numbers
- Call recording
- SMS business texting
- Reporting and analytics
- API and webhook access
- Voicemail boxes
- Standard call forwarding
- Sequential call forwarding
- Simultaneous call forwarding
- Call screening
- Voicemail transcription
- Transparent and flexible pricing
- No long-term contracts or commitments
- No activation fees on toll-free or local numbers
How to buy from 800.com
800.com makes the buying process incredibly easy and only takes a few minutes. In just a few steps, you're ready to start setting up call forwarding, call analytics, voicemail, and more.
- Search for your perfect business phone number through their vanity phone number marketplace, or type in your unique number.
- Once you've confirmed it's available, select your pricing plan and sign up now.
- Input your account information and enter payment details through their secure payment processing.
- Now, you are ready to set up any call forwarding, voicemail, or SMS texting campaigns.
Things to consider when purchasing from 800.com
800.com offers several unique selling points when buying a vanity phone number from them versus another company. Here are a few things to consider.
Dedicated customer service team
800.com has an easy-to-access customer service support team. Customers on their website called the support service “extremely fast, thorough, helpful, and responsive.” When it comes to purchase, functionality, and implementation, sometimes you need a little extra help.
Especially if you're troubleshooting a problem, you want a customer service team to be responsive and ready to help. Your worst nightmare would be if your phone system stopped working or call forwarding failed, so fast and prompt customer service is extremely important.
Easy-to-use platform
Especially if you're not a technical person, you want your vanity phone number platform to be easy to set up. 800.com is user-friendly and easy to understand. Every part of 800.com is simple to set up, even for the more complex logistics of call forwarding or routing.
Transparent pricing
When figuring out your business budget, be clear on all upfront costs and fees. 800.com clearly lists out all pricing options, so you immediately know how much you're paying. As a fast-growing business, the last thing you want to do is be hit with usage increases or price hikes.
An all-in-one solution
Instead of paying individually for call forwarding, call analytics, or SMS texting,800.com is an all-in-one platform that gives you access to everything for one price. Plus, you get to keep all of your data and information in one platform, making it incredibly easy for you to understand your analytics and trends. Plus, with 800.com's API solution, you can create custom integrations with your other important platforms.
Use cases for 800.com
Vanity phone numbers help your business stick out in the minds of customers. Perfect for businesses of all sizes, vanity phone numbers help tackle the day-to-day challenges of call logistics. Whether you're trying to grow as a new real estate agent or juggling multiple events every day as an event planner, a vanity phone number is useful for a variety of businesses. Here are a few different ways you might want to use a vanity phone number.
Local area code phone numbers
If you're expanding your business into a new region or market, you might want to build familiarity with a local area code phone number. For example, if you want to increase your visibility and customer base in California, it's helpful to have business phone numbers with area codes in the local numbers, like 415 in San Francisco or 424 for Beverly Hills. This helps build connections and creates trust for customers.
Real estate agents
Real estate agents are often away from their desks, showing homes or meeting up with clients, so it’s almost impossible to sit at a landline all day and wait for calls. A vanity phone number not only gives you recognizable contact info to put on signage or your business cards, but call forwarding helps people reach you even when you're not available at your desk. You can even connect a vanity business phone number system to your real estate CRM software to seamlessly sync data and contact information.
For example, a vanity phone number for a real estate agent might look like:
- 1-800-BUY-CITY-NAME
- 1-800-SELL-MY-HOUSE
Lawyers
Law firms face heavy competition in their local area, so your law firm must be easy to contact and memorable. Vanity phone numbers make it incredibly easy for your customers to quickly contact you when they're in a crisis. A memorable, catchy phone number is much easier to remember than single digits.
For example, a catchy vanity phone number might be:
- 1-800-LAW-FIRM-NAME
- 1-800-LAWYER-NAME
Financial service providers
Especially if you're operating in a local community as a financial services provider - an accountant, financial advisor, bookkeeper, or tax professional - a vanity phone number is helpful. It keeps track of your calls and forwards them to relevant agents within your business. You can also keep track of call analytics like how long you speak with returning customers versus new ones.
Take a look at these vanity phone number options:
- 1-800-MONEY-HELP
- 1-800-CITY-NAME-BOOKKEEPER
Restaurants
Restaurant owners might want different vanity phone numbers for general inquiries, reservations, catering, or delivery. Segmenting these different customer requests with different phone numbers makes it easy to get people to the right person. This helps you increase sales and create a more positive customer experience. Connect to your restaurant POS software for even further data analysis on sales, customer behavior, trends, and more.
Take inspiration from these vanity phone numbers:
- 1-800-RESTAURANT-NAME-DELIVERY
- 1-800-FEED-ME
Home services
If you're a lawn maintenance company, plumber, electrician, interior designer, or another type of home service provider, vanity phone numbers help keep track of calls when you're on the go. Voicemail transcription is helpful when you need to quickly see what a potential customer is asking for, which helps create a positive experience when you return the customer's call. Especially if you're running advertising campaigns in different areas, it's critical to know which locations are driving customer calls.
Use these vanity phone numbers for inspiration:
- 1-800-AC-HELP
- 1-800-ELECTRICITY
Event planners
When you're on-site managing an event, you don't want to be glued to your phone, but you also don't want to miss out on potential business. Event planners can utilize vanity phone numbers to segment different customer bases like weddings, parties, corporate events, or baby showers.
Check out the below vanity phone numbers for event planners:
- 1-800-CITY-NAME-WEDDING
- 1-800-GET-MARRIED-CITY-NAME
Pricing for 800.com
800.com offers clear and affordable pricing. Take a look at their three different tiers below. Plus, all annual plans help you save 15%.
Pro Monthly:
- $149 per month
- Unlimited seats
- 5,000 minutes
- 5 phone numbers
Unlimited Monthly:
- $59 per month
- Unlimited minutes
- 1 phone number
Personal Monthly:
- $23 per month
- 1,000 minutes
- 1 phone number
All-in-one vanity phone numbers
800.com offers affordable vanity phone numbers plus a variety of additional features. As a top all-in-one provider, 800.com is a popular solution for scaling your business, increasing your sales, and growing your customer base. Especially with their new launch of local area code phone numbers, the opportunity for your business to personalize is endless.
With a secure and reliable platform, setting up a vanity business phone number is finally a set-it-and-forget-it process. Not only is it incredibly easy to get started, but as your call tracking gets more sophisticated, 800.com has the features to help your business grow.
