0.0
What is Zendesk Explore ?
Zendesk Explore is Zendesk’s built-in analytics and business intelligence solution that enables organizations to analyze, visualize, and report on customer service data across all Zendesk products and channels. It consolidates information from tickets, messaging, voice, help center activity, and customer satisfaction surveys into customizable dashboards and detailed reports, allowing teams to track KPIs such as response time, resolution time, agent performance, ticket volume trends, and CSAT scores. With prebuilt reports, advanced querying capabilities, data exports, and scheduled dashboard sharing, Zendesk Explore helps support leaders make data-driven decisions, optimize operations, identify service bottlenecks, and continuously improve the overall customer experience.Pricing of Zendesk Explore
- Email and ticketing support
- Facebook and X support
- Conversation history and customer context
- Pre-written responses with macros
- Ticket routing
- Customizable automations and triggers
- Prebuilt analytics dashboards
- Agent performance and ticket trend reports
- 1000+ easy to setup integrations
- Streamlined onboarding with on-demand trainings
- Support from the Zendesk team
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- 1 help center
- Messaging with live chat
- Social messaging on Instagram
- Slack
- and more
- Phone support
- Call routing
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 5 help centers
- Customizable reporting with real-time insights
- App Builder
- Layout builder
- CSAT surveys
- Skills-based routing
- IVR phone tree
- Customizable ticket forms
- Service level agreements
- Established business hours
- Ticket side conversations
- 100 comment-only agents
- HIPAA compliance
- Data location options
- Version management
- AI agents (Essential)
- Generative replies
- Customizable AI agent personal
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 300 help centers
- Customizable reporting with real-time insights
- App Builder
- Approval workflows
- Sandbox environment
- Custom agent roles
- Audit logs
- Business rules analysis
- Visual data alerts
- Dynamic Contextual workspaces
- Ticket queues to avoid agents cherry-picking
- Version management
Key Features of Zendesk Explore
Key Features:
Key Specification
| Other Categories: | MR Reporting Software Performance Management System Data Governance Software Dashboard software Integration Software Dashboard Software For Free Dashboard Software For Mac Application Performance Monitoring (APM) Tools Employee Performance Software |
|---|---|
| Deployment: | Cloud Hosted,Hybrid,On Premise,Any |
| Customer Support: | Phone,Email |
| Customization: | Yes |
| Languages Support: | English |
Who uses Zendesk Explore
StartUps
SMEs
Agencies
Enterprises
Company Details
| Company Name: | Zendesk |
|---|---|
| Headquarter: | United States |
| Social Media: |
Zendesk Explore Description
Most Popular Software
Alternative
Zendesk Explore Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Zendesk Explore are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Zendesk Explore has 4 plans,
- Support Team USD 19 per agent/month billed annually
- Suite Team AI Included USD 55 per agent/month billed annually
- Suite Professional USD 115 per agent/month billed annually
- Suite Enterprise AI Included USD 169.00 per agent/month billed annually
Zendesk Explore is allowed 0 Days Free Trial.
The key featuers of Zendesk Explore are as follows :
- Data Connectors
- Data Visualization
- Functions/Calculations
- KPI Monitoring
- Private Dashboards
- Public Dashboards
- Widgets
Zendesk Explore pricing model : Yearly,Monthly,Onetime(Perpetual License)
Zendesk Explore is Cloud Hosted,Hybrid,On Premise,Any Software.
Yes
Zendesk Explore offers Phone,Email support.
Zendesk Explore provides Help Guides,Video Guides,Blogs for the software training.
