Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology.
Pricing of Provana Speech Analytics
- Performance Management
- Compliance Management
- 100% Call Monitoring
- Free Implementation and Management
- The Power Of AI
- Customizable
- Performance Management
- Compliance Management
- 100% Call Monitoring
- Free Implementation and Management
- The Power Of AI
- Customizable
Key Features of Provana Speech Analytics
Key Features:
Key Specification
| Other Categories: | Call Center Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Provana Speech Analytics
SMEs
Enterprises
Company Details
| Company Name: | Provana Speech Analytics |
|---|---|
| Headquarter: | Lisle, |
| Social Media: |
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Frequently Asked Questions (FAQs)
The user group of Provana Speech Analytics are as follows :
- Enterprises
- SMEs
- SMEs
Provana Speech Analytics has 1 plans,
- Provana Speech Analytics USD 0.00
Provana Speech Analytics is not allowing Free Trial.
The key featuers of Provana Speech Analytics are as follows :
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Provana Speech Analytics pricing model : Onetime(Perpetual License)
Provana Speech Analytics is Online Software.
No
Provana Speech Analytics offers Online (Ticket) support.
Provana Speech Analytics provides Help Guides,Blogs for the software training.
