0.0
Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization.
Pricing of Bold360
- Live Ch at (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- WhatsApp (beta)
- Video Chat
- File Transfer
- Co-browsing
- Visitor Monitoring
- Skills-Based Routing
- Salesforce® Integration
- Zendesk Integration
- Google Analytics Integration
- Auto Translation (Lionbridge Integration)
- Multiple APIs
- Robust Reporting
- Automatic Distribution (AD)
- Proactive Engagement
- Live Ch at (Desktop & Mobile)
- In-App Mobile Chat (Mobile SDK)
- Text Messaging
- Facebook Messenger
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Proactive Outreach Engine
- Dynamic Search Bar
- Resource Management
- Smart Routing
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Proactive Outreach Engine
- Dynamic Search Bar
- Resource Management
- Smar
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
- Natural Language Processing
- Portal Templates
- Knowledge Management
- Salesforce Integration
- Chrome Browser Extension
- Article Suggestions
- Exposed Meta-Data
- Comments
- Insights Dashboard
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams Integration (beta)
- Chrome Browser Extension
- Knowledge Management
- Agent Smart Advisor
- Voices Dashboard
- Customer Insights
- ServiceNow Knowledge Base Sync
- Custom Intent Library
- Deployment Guide
- Includes all Agent features
- plus:
- AI Chatbots/Virtual Agents
- Conversational Designer
- Natural Language Processing
- AI Powered Self-Service
- Microsoft Teams In
Awards & Badges Received
Get More Awards & Badges from Techimply
Key Features of Bold360
Key Features:
Key Specification
| Other Categories: | Live Chat Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses Bold360
SMEs
Enterprises
Company Details
| Company Name: | Bold360 |
|---|---|
| Headquarter: | Boston, Massachusetts United States |
| Social Media: |
Most Popular Software
Alternative
Bold360 Video/Screenshots
User Reviews
Frequently Asked Questions (FAQs)
The user group of Bold360 are as follows :
- Enterprises
- SMEs
- SMEs
Bold360 has 4 plans,
- Agent USD 0.00
- Service USD 0.00
- Advise USD 0.00
- Helpdesk USD 0.00
Bold360 is not allowing Free Trial.
The key featuers of Bold360 are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Bold360 pricing model : Onetime(Perpetual License)
Bold360 is Online Software.
No
Bold360 offers Online (Ticket) support.
Bold360 provides Help Guides,Blogs,Video Guides for the software training.
