Raaft

By Raaft

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If you're looking to reduce customer churn, Raaft may be a good fit for you. Raaft helps you better understand why your customers are cancelling their products or subscriptions so you can address any common issues and improve retention. Every time a customer tries to cancel their subscription, Raaft asks them a set of questions that can help you understand what’s going wrong. This retention flow is customizable, but includes options such as asking why they are leaving, and then offering solutions to that problem to stop the customer cancelling. For example, if the customer says the product is too expensive, then Raaft automatically responds to that by offering them a discount on their next subscription. Raaft then centralizes these issues into one dashboard so you can spot patterns and problems you need to fix. You can also customize the experience to fit your brand, and install it by adding a few lines of code to your website.

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Join 5,000+ forward-thinking teams using Lattice’s HR and AI tools to manage people, pay, and performance — all on one trusted platform.

Lattice is a comprehensive People Success Platform that empowers companies to build high-performing, engaged, and aligned teams. Designed to support every stage of the employee lifecycle, Lattice offers tools for...

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Page Last Updated On August 13, 2026

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