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SmileBack is a customer satisfaction platform that is simple to use, but provides deep insights. It has real-time analytics and dashboards to monitor and gather customer sentiment data. It also has the ability to segment, filter, and use tags to gather insights from data to better understand a business. Additionally, it can get instant reviews and critical comments by triggering surveys at the close of every service ticket. Finally, it can create custom reports with ease to present scores and comments to clients or colleagues.
Pricing of SmileBack
- 1-5 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 1-5 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- 6-10 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 6-10 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflow
- 11-15 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 11-15 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workfl
- 16-20 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 16-20 agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workfl
- 21+ agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
- 21+ agents
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
Key Features of SmileBack
Key Features:
Key Specification
| Other Categories: | NPS Software |
|---|---|
| Deployment: | Cloud Hosted |
| Customer Support: | Online (Ticket) |
| Customization: | No |
| Languages Support: | English |
Who uses SmileBack
SMEs
Enterprises
Company Details
| Company Name: | SmileBack |
|---|---|
| Headquarter: | Wilmington, Delaware United States |
| Social Media: |
Most Popular Software
Alternative
SmileBack Video
User Reviews
Frequently Asked Questions (FAQs)
The user group of SmileBack are as follows :
- Enterprises
- SMEs
- SMEs
SmileBack has 5 plans,
- Starter USD 99.00 /Month
- Growth USD 139.00 /Month
- Pro USD 179.00 /Month
- Pro + USD 219.00 /Month
- Enterprise USD 259.00 /Month
SmileBack is allowed 0 Days Free Trial.
The key featuers of SmileBack are as follows :
- Web Widget Survey
- Web Pop-up Survey
- SMS Surveys
- Email Surveys
- Survey Builder
- Employee NPS
- Customer NPS
- Offline Survey
- Pulse Surveys
- Anonymous Feedback
- Text Analytics
- Third-party Integration
- Reporting (Analytics)
- Polls (Voting)
- Email Marketing
- Feedback Management
- Sentiment Analysis
- Predictive Analysis
- Multi-language Support
- Skip Logic
- Support Audio / Images / Video
- Site Intercept Survey
- Question Library
- Question Branching
- Mobile Survey
- Kiosk Survey
- Data Analysis Tools
- Custom Survey URLs
SmileBack pricing model : Monthly,Yearly
SmileBack is Online Software.
No
SmileBack offers Online (Ticket) support.
SmileBack provides Help Guides,Blogs,Video Guides for the software training.
